topic Re: cancellation in Pay Monthly

cancellation

Anonymous — Tue, 02 Jul 2013 11:31:33 GMT

how do I cancel my o2 pay monthly account

Re: cancellation

Anonymous — Tue, 02 Jul 2013 12:40:21 GMT

Ring customer service (202 on pay monthly from your mobile), there's an option for "thinking of leaving us"
You need to give 30 days notice and if still contracted for a length of time you have to pay off the remaining time of contract. If on a rolling monthly contract it's just the 30 days, but they'll explain when you call.

Re: cancellation

Anonymous — Fri, 18 Apr 2014 12:30:49 GMT

i am sick to death of being treated like crap by o2 and intend to call on tuesday to cancel

Re: cancellation

jonsie — Fri, 18 Apr 2014 14:57:45 GMT

Good luck with your preferred new network. Is it just the price increase or are you having other problems?

Re: cancellation

Anonymous — Fri, 18 Apr 2014 16:03:24 GMT

Hello and welcome to the Community

If you are thinking of changing your network we strongly recommend you try out FREE payg sim for your preferred network to check the signal meets your needs. Please don't rely on Web based coverage checkers.

Good luck

Re: cancellation

Anonymous — Thu, 02 Oct 2014 19:43:10 GMT

If you find out, please let me know.

I'm actually finding their cancellation methods a joke. I phoned this morning and was in a queue for 35mins. I tried this evening for 55mins and then they cut me off. Tried phoning @ 8.30 this evening only to be told that they're closed, contrary to the website stating that for pay monthly, the times are 8am to 9pm. If they want to keep my custom, refusing to listen to me isn't the correct way.

Can't get an advisor in Live Chat even though they are meant to be there til 11pm. An absolute joke. I know that O2 will never be able to match the deal I have seen so I'm just leaving and after this fiasco, I'll never be back. No wonder customers seem to be flocking to other service providers.

Unbelievable farce. 😞

Re: cancellation

davethorp — Thu, 02 Oct 2014 19:46:09 GMT

Help guide on cancellation

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: cancellation

MI5 — Thu, 02 Oct 2014 19:48:33 GMT

@Anonymous wrote:
No wonder customers seem to be flocking to other service providers.

Have you got a link to this info at all?

Re: cancellation

jonsie — Thu, 02 Oct 2014 19:51:50 GMT

You say you want to cancel but also query them keeping your custom? Do you mean you haven't made your mind up about cancelling?

Re: cancellation

Anonymous — Thu, 02 Oct 2014 19:58:42 GMT

No Oracle. It was a statement simply based on supplier- customer relationship. If there was a chance that I would stay, they mess it up by ignoring me. Not great tactics, don't you think?

Also, as for the statement about people flocking from O2, I should've worded that better to mean that people that I know have moved from O2 to the biggest network in the UK. I'm sure I can find some statistics to back that up but this is not a debate about that.

I have been a customer with O2 for about 10years, give or take. I do expect some level of decency when needing them to deal with any of my enquiries. Is that too much to ask?

Re: cancellation

jonsie — Thu, 02 Oct 2014 20:05:54 GMT

@Anonymous wrote:

I have been a customer with O2 for about 10years, give or take. I do expect some level of decency when needing them to deal with any of my enquiries. Is that too much to ask?

Not at all. Unfortunately you couldn't pick a worse time to contact customer service as you probably realise but I'm not trying to make excuses for them. Incidently after reading your initial post I tried online chat and got through ok?

Re: cancellation

MI5 — Thu, 02 Oct 2014 20:09:47 GMT

If you are using an iPhone or iPad you need to force desktop mode in Safari to get live chat to work and disable any pop up blockers.