topic Re: Contract in Pay Monthly

Contract

Anonymous — Wed, 01 Oct 2014 09:10:08 GMT

I have a contract phone but it's in my ex partners name I've been paying it for 2 years just by ringing up now the contracts up I got another co tract in my own name so how do I stop being billed for the other one if that makes sense. Thanks

Re: Contract

MI5 — Wed, 01 Oct 2014 09:14:52 GMT

Your ex needs to notify O2 to cancel the contract, or you can do it if you know the account security details?
http://www.o2.co.uk/contactus

Re: Contract

MI5 — Wed, 01 Oct 2014 09:15:43 GMT

Community guide to cancelling here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: Contract

Anonymous — Wed, 01 Oct 2014 09:18:11 GMT

If your estranged from your ex and if you're not possibly in contact then the only other option is to notify your bank to stop the direct debits. O2 will then make contact with the account holder.

Obviously this an extreme.

Re: Contract

jonsie — Wed, 01 Oct 2014 09:19:28 GMT

You really need to get your ex to cancel the contract or at least make him aware you are stopping payments as he will have responsibility for the account. Hopefully you are still on good terms but as @MI5 says, if you know the security details customer service may let you cancel.

Re: Contract

MI5 — Wed, 01 Oct 2014 09:21:44 GMT

Do it via live chat using your ex's name then follow up with a letter written "by" your ex (assuming you know the account security).....