topic Re: Refresh - Once phone is paid off in Pay Monthly

Refresh - Once phone is paid off

ajo — Tue, 30 Sep 2014 15:54:08 GMT

Sorry if this has been covered but im still not that clear.

Once the phone part has been paid off, do I still have to pay the same line rental for 24 months or am I free to cancel/downgrade?

Just trying to work out what is best for me as I will be able to pay the phone price in full first thing anyway.

Thanks

Re: Refresh - Once phone is paid off

MI5 — Tue, 30 Sep 2014 15:56:01 GMT

You can keep the airtime going or cancel it. You cannot downgrade it without taking out another (lower) contract.

Re: Refresh - Once phone is paid off

Anonymous — Tue, 30 Sep 2014 16:36:51 GMT

On a side note you can also unlock it to all networks so any networks sim works in it.

You could also change to a sim only tariff.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

https://www.o2.co.uk/shop/all-tariffs

Re: Refresh - Once phone is paid off

Anonymous — Tue, 30 Sep 2014 17:39:12 GMT

Is there no lower limit to when the airtime tarrif is cancelled at all?

If I'm reading right the remaing months on the airtime plan are waived so I could walk away completely. I am only two months into my refresh contract and not overly happy with my phone. I can get around the same as what I owe on my device plan by selling the phone on eBay, so I could put this money towards paying it off and then start a brand new contract with o2, carphone warehouse or whoever.

Re: Refresh - Once phone is paid off

Anonymous — Tue, 30 Sep 2014 17:48:24 GMT

The beauty of refresh is that once your phone plan is paid off you can just carry on paying the airtime plan or upgrade again, choose another phone and new tariff or move onto a sim only contract or give notice and end it.

Be aware CPW cannot offer the refresh tariff so if you opt to upgrade through them, then you'll be stuck on a 2 year contract.

You can also unlock the phone for free which will increase its street value.

Re: Refresh - Once phone is paid off

anticpated — Tue, 30 Sep 2014 17:48:55 GMT

Airtime is different from your device payments. You could sell the handset and setle most of the handset cost if not all. However your contract for airtime will have be paid or settle separately.

Re: Refresh - Once phone is paid off

viridis — Tue, 30 Sep 2014 17:57:18 GMT

Not true anticipated, once you've paid the device plan you can walk away from airtime plan with no fees. You don't have to carry on with the airtime.

Re: Refresh - Once phone is paid off

MI5 — Tue, 30 Sep 2014 18:29:13 GMT

viridis is correct - Pay off the handset then tell O2 you wish to cancel or just upgrade again on another refresh contract.

Re: Refresh - Once phone is paid off

Anonymous — Tue, 30 Sep 2014 18:44:56 GMT

But could you go into carphone warehouse once the device is paid off and upgrade as normal which would then start a new contract with them and cancel the air time contract with o2?

Re: Refresh - Once phone is paid off

jonsie — Tue, 30 Sep 2014 18:46:31 GMT

Yes you could but you would have to cancel the airtime first.

Re: Refresh - Once phone is paid off

viridis — Tue, 30 Sep 2014 18:47:08 GMT

You can even pay off the device plan in cpw,

Re: Refresh - Once phone is paid off

MI5 — Tue, 30 Sep 2014 18:47:53 GMT

@Anonymous wrote:
But could you go into carphone warehouse once the device is paid off and upgrade as normal which would then start a new contract with them and cancel the air time contract with o2?

Yes but tell O2 of your intent to cancel and upgrade elsewhere.

Also, no refresh at CPW.....

Re: Refresh - Once phone is paid off

Anonymous — Tue, 30 Sep 2014 18:52:35 GMT

But if you cancel with o2 then it's no longer an upgrade as there is no contract to renew.

Re: Refresh - Once phone is paid off

MI5 — Tue, 30 Sep 2014 18:55:37 GMT

You're trying to make this too difficult mate

Re: Refresh - Once phone is paid off

Anonymous — Tue, 30 Sep 2014 19:37:57 GMT

You are probably right but what is the answer to the cancelling airtime with o2 and upgrading with cpw question? It still seems unclear to me. Forgive me if I'm being a bit slow! I'm new to refresh.

Re: Refresh - Once phone is paid off

anticpated — Tue, 30 Sep 2014 19:38:44 GMT

I have two mandates, airtime and device. If i settled the device one i would still gave to procure the airtime as it is a separate direct debit. This is how i understand it.

Re: Refresh - Once phone is paid off

MI5 — Tue, 30 Sep 2014 19:40:33 GMT

Pay off your phone and inform O2 of your "intent" to upgrade with CPW.
When you go into CPW to upgrade explain that you have paid off your device (phone) plan and they will process your upgrade and cancel the airtime part you currently have with O2.

Re: Refresh - Once phone is paid off

MI5 — Tue, 30 Sep 2014 19:42:29 GMT

@anticpated wrote:
I have two mandates, airtime and device. If i settled the device one i would still gave to procure the airtime as it is a separate direct debit. This is how i understand it.

It allows you to pay off the device and leave the airtime running if you wish, so basically you move yourself to simo.

The refresh offer, however, is that once the device has been paid off, O2 will wave the airtime costs to allow you to upgrade or walk away without any further cancellation fees.

Re: Refresh - Once phone is paid off

Anonymous — Tue, 30 Sep 2014 19:49:37 GMT

Thank you MI5, that is completely clear now thanks a lot.

Re: Refresh - Once phone is paid off

anticpated — Tue, 30 Sep 2014 19:50:55 GMT

OK. That's interesting....I would only be wishing to upgrade to a service that can give me 4G though.