topic Re: PAC Code in Pay Monthly

PAC Code

Anonymous — Mon, 29 Sep 2014 17:34:18 GMT

Hello,

I just phoned up and cancelled my contract, but I have received a message saying if I dont use my PAC code, the account will remain open.

What?

I dont want to use it, I dont care for this number, I just want the account closed.

Re: PAC Code

jonsie — Mon, 29 Sep 2014 17:37:27 GMT

Did you ask for or have been given a PAC?

Re: PAC Code

MI5 — Mon, 29 Sep 2014 17:39:07 GMT

Follow this advice here mate http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: PAC Code

Anonymous — Mon, 29 Sep 2014 17:39:13 GMT

I just had it sent to me as a text.

I dont recall asking for it.

Re: PAC Code

Anonymous — Mon, 29 Sep 2014 17:44:44 GMT

They have probably mis interpretated what you wanted.

Give them a call on 202 and specifically advise you wish to end your contract and not port/migrate via a PAC Code.

Re: PAC Code

Anonymous — Mon, 29 Sep 2014 17:54:48 GMT

Yea, I've just phoned them back and he's cancelled it completely now.

The phone will apparently shut down in 30 minutes and no longer have network activity.

Re: PAC Code

Anonymous — Mon, 29 Sep 2014 17:55:42 GMT

@Anonymous wrote:
Yea, I've just phoned them back and he's cancelled it completely now.
The phone will apparently shut down in 30 minutes and no longer have network activity.

Thank you for the update.

Dont cancel any direct debits until any final bill is recieved.

Re: PAC Code

Anonymous — Mon, 29 Sep 2014 18:03:32 GMT

Yea, I wont do that until I see some documentation.

Not sure if I've done this the right way though as I've also requested for the iPhone 5 to be unlocked, but If i've cancelled and the network is no longer active for it, It wont work will it?

Re: PAC Code

Anonymous — Mon, 29 Sep 2014 18:06:38 GMT

Hopefully you should be ok.

The unlock code usually comes through within 72 hours but is typically quicker.

Keep an eye out for the e mail and check your spam inboxes too.

02 unlock info here

Re: PAC Code

MI5 — Mon, 29 Sep 2014 18:07:39 GMT

Once you get the email regarding the unlock just put another network sim card in the phone (Voda, EE or Three)

Re: PAC Code

Anonymous — Mon, 29 Sep 2014 18:56:19 GMT

They don't know whether you need this number or not. A Pac valid for 30 days. So if you don't use it within 30 days it won't close your account. So please make sure you asked them to cancel contracts. Sometimes someone misunderstood and issue Pac. As account automatically get cancel if anyone use Pac ...and network then generated final bill.

Re: PAC Code

jonsie — Mon, 29 Sep 2014 18:58:54 GMT

The OP has called and already confirmed account closure.

Re: PAC Code

Anonymous — Wed, 19 Nov 2014 20:52:58 GMT

requested a pac code, when attempted to use said pac code was told it was invalid.
after 45 minutes waiting to get through to an agent, was told pac code was still valid until 19/11/14.
no it is not still being told invalid, cannot get online as this function is not working and cannot get through o the phone, all i want is a pac code, come on o2 get your act together.

Re: PAC Code

Anonymous — Wed, 19 Nov 2014 20:55:37 GMT

A pac code is for keeping your number and changing networks.

Are you sure you weren't needing a puk code used if your handset is locked?

Re: PAC Code

Cleoriff — Wed, 19 Nov 2014 21:54:28 GMT

I always understood that a PAC code was valid for 30 days from receipt....

Re: PAC Code

MI5 — Wed, 19 Nov 2014 22:24:55 GMT

@Anonymous wrote:
requested a pac code, when attempted to use said pac code was told it was invalid.
after 45 minutes waiting to get through to an agent, was told pac code was still valid until 19/11/14.
no it is not still being told invalid, cannot get online as this function is not working and cannot get through o the phone, all i want is a pac code, come on o2 get your act together.

I would suggest you call first thing in the morning and get a new PAC which will see you through the next steps of the process.

Re: PAC Code

Anonymous — Wed, 19 Nov 2014 22:26:54 GMT

I still can't help but think the op actually needs a puk code. Op has stated they can't get online and it appears can only call o2 cs? Or am i missing something?

Re: PAC Code

MI5 — Wed, 19 Nov 2014 22:29:01 GMT

No, I think it's a PAC....?

Re: PAC Code

Anonymous — Wed, 19 Nov 2014 22:29:41 GMT

Ok that is cool.