topic Re: Activing My Sim is taking forever in Pay Monthly

Activing My Sim is taking forever

Anonymous — Mon, 29 Sep 2014 16:54:38 GMT

Hello everyone

I got my phont stolen on holiday and have got my replacement phone this morning at 11am and I went onto o2 chat and ask them to activate my sim card it has now been 6 hours and it is still not working

it states online around 30 minutes

does anyone know how long this process takes?

Thanks

Re: Activing My Sim is taking forever

MI5 — Mon, 29 Sep 2014 16:56:26 GMT

I would get back onto them and ask them to remove the block on your account too or else it could be a very long wait for you

Re: Activing My Sim is taking forever

jonsie — Mon, 29 Sep 2014 16:59:10 GMT

Yes they would have barred the original sim card so that bar now needs to be removed. Just a simple call or use webchat.

Re: Activing My Sim is taking forever

Anonymous — Mon, 29 Sep 2014 16:59:37 GMT

Hello

Thank you, i have been switching my phone on and off all day

The sim was blocked 3 weeks ago

I just want my phone on!!!! grrrrrr

Thank you, i will go on live chat now

Re: Activing My Sim is taking forever

Anonymous — Mon, 29 Sep 2014 17:00:31 GMT

Thank you

hopefully that will fix it

Re: Activing My Sim is taking forever

MI5 — Mon, 29 Sep 2014 17:02:29 GMT

A block would have been applied to your account to prevent the person who stole/found your phone from using it.
It's a bit inconvenient but could potentially save you thousands of pounds of unauthorised usage on your account.

Re: Activing My Sim is taking forever

Anonymous — Mon, 29 Sep 2014 17:15:38 GMT

Hello

they are listing the block now and hopefully my phone will be working

The block was put on as soon as I realised my phone was missing, which was around 4 weeks ago now

It going to be weird having my phone back LOL i will now have to talk to people again !!!

Thanks again for the advice, I would still be getting frustrated if I had not realised about the block

Thanks again

Re: Activing My Sim is taking forever

MI5 — Mon, 29 Sep 2014 17:18:25 GMT

No worries - Hope it comes on again soon for you

Re: Activing My Sim is taking forever

jonsie — Mon, 29 Sep 2014 17:19:26 GMT

Glad it's sorted for you