topic Re: Switch to PAYG - do I get a new SIM card (keeping same number) in Pay Monthly

Switch to PAYG - do I get a new SIM card (keeping same number)

Anonymous — Sat, 20 Sep 2014 22:01:40 GMT

My 24 month contract runs out on 29th October and I want to go PAYG with 02 from then on. Anyhew - I went on livechat this evening and I was advised they could switch me over to 02 pay as you go no problem. I agreed to this and they told me the request had been approved. Great! However, I was then told that the transfer would be on 23rd September (a month earlier than I expected) and that I would lose service for 48 hours + while the transfer took place. Two questions....won't I need a new SIM card if I'm going PAYG (and when will I receive this if they're disconnecting me on Tuesday)! AND won't I be paying twice as my contract won't run out till 29th October? Not entirely clear - has anyone transferred here and able to advise? Thanks

Re: Switch to PAYG - do I get a new SIM card (keeping same number)

MI5 — Sat, 20 Sep 2014 22:24:59 GMT

Yes you will need a new sim card.
I assume you are switching early as you get a month early today.
I would call cs on 202 just to confirm everything is OK as live chat have been known to get it wrong occasionally.

Re: Switch to PAYG - do I get a new SIM card (keeping same number)

jonsie — Sat, 20 Sep 2014 22:29:10 GMT

You will receive a new sim card and once received you need to ring customer service to activate the sim card. Your number will be transferred over and O2 will produce a final bill up to the end of your minimum term. Don't cancel your direct debit until the final payment is taken. It's all very easy and straight forward.

Re: Switch to PAYG - do I get a new SIM card (keeping same number)

Anonymous — Sat, 20 Sep 2014 22:34:51 GMT

Thanks - I think I'm just concerned about the timing. I can't see how I'm going to receive a new SIM card in time for the change over (since it's happening on Tuesday). It did seem easy and straight forward apart from that bit.

Re: Switch to PAYG - do I get a new SIM card (keeping same number)

MI5 — Sun, 21 Sep 2014 13:09:09 GMT

I suspect live chat are going to transfer it onto your current sim, but the settings will be wrong so data and text messages may not work correctly.
You can pick up a blank PAYG sim from any O2 shop and do a sim swap yourself at anytime after the transfer to put things right http://swapmysim.o2.co.uk/