topic Re: 3G not working. in Pay Monthly

3G not working.

Anonymous — Tue, 09 Sep 2014 07:20:59 GMT

Hi,
I need some help. Basically i ordered my upgrade Saturday, my 3G stopped working on Monday on my old iPhone. Got home set up my new iPhone, did the number swop etc( all connected to wifi).
Today on my way to work I realised that my 3G isn't working still. After new iPhone and a sim swop.
I've done a network setting reset, I've also tested mobile.o2.co.uk in replacement of idata.o2.co.uk and it worked. Bt I'm not sure what issues that would be if I stayed on mobile and not idata so I'm back to square one again.

Please help.
Thank you.

Re: 3G not working.

MI5 — Tue, 09 Sep 2014 07:22:12 GMT

Sounds like you need to call CS and get switched to iData package.
Call 202.

Re: 3G not working.

MI5 — Tue, 09 Sep 2014 07:23:56 GMT

You can leave mobile.o2.co.uk for now until it's switched - It won't hurt anything but there will be some reduced functionality.

Re: 3G not working.

Anonymous — Tue, 09 Sep 2014 07:25:40 GMT

Hmm I shall. But it's a mystery why the 3G stopped on my old iPhone suddenly. Hmm annoying.

Re: 3G not working.

MI5 — Tue, 09 Sep 2014 07:27:57 GMT

We may never know the answer - Maybe just a local mast issue at the time, but if "mobile" is working now it is definitely account settings related.

Re: 3G not working.

Anonymous — Tue, 09 Sep 2014 07:29:47 GMT

Hi

Check your service status http://status.o2.co.uk and look here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

You could check with customer service on your account too.

http://www.o2.co.uk/contactus

Re: 3G not working.

MI5 — Tue, 09 Sep 2014 07:33:14 GMT

mobile.o2.co.uk is working bob......

Re: 3G not working.

Anonymous — Tue, 09 Sep 2014 07:34:33 GMT

Ah right I thought the op was having issues still.

Re: 3G not working.

MI5 — Tue, 09 Sep 2014 07:35:42 GMT

Only when changing the apn to iData

Re: 3G not working.

Anonymous — Tue, 09 Sep 2014 07:36:48 GMT

Hmm so an issue still does exist.

Hopefully Customer Service can clear this up then.

Re: 3G not working.

MI5 — Tue, 09 Sep 2014 07:45:24 GMT

Yes, data plan needs switching to iData (currently on standard) as I advised in the first answer above.

Re: 3G not working.

MI5 — Tue, 09 Sep 2014 08:12:49 GMT

Final point to note is that even after CS have switched your data tariff, it won't become active until the following day.
If you look in your "My O2" you will see the old data tariff will say "deleting" and then the next day the new one will show as "active".

Re: 3G not working.

Anonymous — Tue, 09 Sep 2014 10:58:20 GMT

Rang up they have done at their end. Active from tomorrow.

Thanks for your help.

Re: 3G not working.

MI5 — Tue, 09 Sep 2014 11:00:10 GMT

Good to hear

Re: 3G not working.

Anonymous — Tue, 09 Sep 2014 11:09:18 GMT

Awesome News.

Hopefully you can get back to enjoying the service and phone with the correct settings.