topic Re: Data useage too high in Pay Monthly

Data useage too high

Anonymous — Mon, 27 May 2013 17:59:11 GMT

I purchased a 1GB bolt on at 17:55 today. I looked at the useage on the internet and at 18:30 today half of the bolt on had been used. Is it possible to use so much data in half an hour. Why else might the useage be so high?

Re: Data useage too high

MI5 — Mon, 27 May 2013 18:30:43 GMT

Something is clearly consuming it. What phone and was it an extra bolton? What does the phones usage say?

Re: Data useage too high

Anonymous — Mon, 27 May 2013 19:42:40 GMT

install a data app to see what is using all your data

Re: Data useage too high

jonsie — Tue, 28 May 2013 05:51:11 GMT

Was this an additional bolt on to a normal inclusive allowance which ran out?

Re: Data useage too high

Anonymous — Tue, 28 May 2013 06:02:33 GMT

Hi and Welcome to the Community Forum,

As mentioned already until you divulge more information such as the phone your using we will not be able to help track down what is happening.

Or telephone Customer Services and ask them to log into your account to see where the data is going.

Until you do this I can only think you have either a hungry Pacman or Gremlin running around inside your mobile phone

Re: Data useage too high

Anonymous — Fri, 05 Sep 2014 14:17:59 GMT

mine is the same, I called O2 and they said i was using most of my data at midnight but i said that was not possible as have wifi at home!! they just fobbed me off. I have been with O2 for 15 years and had an iphone for the last 5 but in the last 9 months or so my data runs out before the end of my month but I dont use it anymore that I have always done!!

Re: Data useage too high

MI5 — Fri, 05 Sep 2014 14:23:17 GMT

2 things going on here....
1 - Data is counted up at midnight and includes all the data used throughout the day - It's just the billing system that allocates it at midnight not when it is been used. Also the iPhone will drop wifi when the screen is locked (unless the charger is plugged in) so background apps and push email will use data in those circumstances.
2 - There are many reports of a bug in iOS that either uses or inaccurately records data usage back to the network. If you search this forum and Google you will see many reports in all countries across all networks but Apple have not managed to resolve the issue yet.

Re: Data useage too high

Anonymous — Fri, 05 Sep 2014 18:46:54 GMT

I personally turn off mobile data in my iPhone settings to stop the phone from switching to O2 data when on wifi. Obviously remembering to turn it back in when out of wifi coverage. That stops any background data use.

I too have read threads across many forums where people saying they are being affected ,and also by people saying they are not.

Something we've discussed many times.

Like others I can only go on what my experiences are which are zero issues on iOS 7.1.2

Re: Data useage too high

MI5 — Fri, 05 Sep 2014 18:54:23 GMT

@Anonymous wrote:
Like others I can only go on what my experiences are which are zero issues on iOS 7.1.2

It could hit you at anytime though.....

Re: Data useage too high

Anonymous — Fri, 05 Sep 2014 18:59:08 GMT

Very true.

Since these discussions I've been watching my data usage via the iPhones settings.

Re: Data useage too high

jonsie — Fri, 05 Sep 2014 19:52:12 GMT

The whole point is that it doesn't affect all users...

Re: Data useage too high

MI5 — Fri, 05 Sep 2014 19:54:40 GMT

Yep, just random attacks that come and go......

Re: Data useage too high

Anonymous — Sat, 06 Sep 2014 05:53:57 GMT

Maybe affected users could use apps such as Onavo Extend , as one example to see if that helps in the interim.

Re: Data useage too high

Anonymous — Sat, 06 Sep 2014 12:16:08 GMT

David160 try to on to Settings>general>back app refresh. It will show u what apps r running in the background and how much data they r using, that should give an aswer on to what app is using all that data.After all u have to do is go into that apps settings and change the permissions.
Hope it helps

Re: Data useage too high

Anonymous — Sat, 06 Sep 2014 12:23:56 GMT

Hi rosadosc

The setting you speak of is to allow the apps to refresh when on wifi or mobile data. You can turn off an individual app or the whole setting via the toggle. This saves data and battery.

Apple link http://support.apple.com/kb/HT4211

The setting they need to look at and reset each allowance refresh is : Settings, Mobile ,and the apps are at the bottom and show what's using what.

Re: Data useage too high

Anonymous — Mon, 08 Sep 2014 22:42:34 GMT

Lol band of brothers :womanembarrassed: , you can tell I have a Blackberry...but this was an Iphone user that told me where to go...I promiss I will have words with her....:womanmad: