topic Re: iMessage and normal SMS not working? in Pay Monthly

iMessage and normal SMS not working?

Anonymous — Sat, 09 Aug 2014 18:48:43 GMT

As the title states, my iMessage and SMS aren't working. It all kicked off today when I turned off my iMessage (for not even a minute) and since then it has been "waiting for activation..." with my mobile number - there's a tick next to my email address but I don't want to use it. My normal SMS isnt working either. I can send them, just not receive, which I find a bit bizarre.

Is this a problem with others just now or is it just my phone being a little pain?

Re: iMessage and normal SMS not working?

Anonymous — Sat, 09 Aug 2014 18:48:33 GMT

Hi

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Network settings.

Help link http://support.apple.com/kb/ts4268

Re: iMessage and normal SMS not working?

MI5 — Sat, 09 Aug 2014 18:50:59 GMT

Check your service status to see if there are any network issues http://status.o2.co.uk/
What about calls - are they working OK?
Let us know how it goes and check out this thread for general phone faults http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: iMessage and normal SMS not working?

Anonymous — Sat, 09 Aug 2014 18:52:25 GMT

Thanks, but I've tried both of those ideas. I've never had trouble with this before so I'm a bit lost! I also tried switching iMessage and FaceTime off (apparently you have to do both) and signing out off Apple ID, and still nothing. Maybe I'm being too impatient!

Re: iMessage and normal SMS not working?

Anonymous — Sat, 09 Aug 2014 18:56:00 GMT

Could be a glitch yes.

If you get stuck then you can seek help from an Apple Store Genius Bar via http://www.apple.com/uk/retail/geniusbar/ or an in store O2 guru via http://www.o2.co.uk/help/guru

Re: iMessage and normal SMS not working?

Anonymous — Sat, 09 Aug 2014 18:56:36 GMT

There doesn't appear to be any network issues here. And I can make and receive calls, it's just messages that seem to be the problem.
I'll have a wee look on there, thanks!

Re: iMessage and normal SMS not working?

Anonymous — Sat, 09 Aug 2014 18:59:25 GMT

Ok.

Try removing your SIM card and give it a clean.

Good luck.

Re: iMessage and normal SMS not working?

Anonymous — Sat, 09 Aug 2014 19:12:19 GMT

Aw it's still not working. I'll give it tomorrow and if it's still not working I'll nip in to an O2 store and see what they can do Thanks guys!

Re: iMessage and normal SMS not working?

Anonymous — Sat, 09 Aug 2014 19:13:01 GMT

No worries.

Would you let us know how you get on.

Re: iMessage and normal SMS not working?

MI5 — Sat, 09 Aug 2014 19:16:09 GMT

iMessage is notoriously glitchy so it will probably just start working again all by itself.

Re: iMessage and normal SMS not working?

Anonymous — Sun, 10 Aug 2014 10:55:29 GMT

My SMS have all started coming through which I'm pleased about! iMessage wont recognise number now though, it's not even showing up on top and in grey like it was before. Either of you know how to get it back? Sorry for being a pain!

Re: iMessage and normal SMS not working?

MI5 — Sun, 10 Aug 2014 11:05:34 GMT

Try turning off iMessage and facetime then restart the phone and turn them back on again, iMessage first.

Re: iMessage and normal SMS not working?

Anonymous — Sun, 10 Aug 2014 11:05:45 GMT

Good to hear your SMS are now coming through.

Our not being a pain.

If you perform a google search their are lots of tips available or perhaps see an apple Genius Bar.

Re: iMessage and normal SMS not working?

Anonymous — Sun, 10 Aug 2014 11:23:24 GMT

One tip

iMessage is greyed out
Some users have reported a problem with iMessage being grayed out. One tip is to reset Messages. Follow these steps:

Go to Settings > Messages > Send & Receive. Tap each email address to remove it.

Go back one screen and tap iMessage to turn it off.

Go back again and tap FaceTime. Deselect all FaceTime emails and tap FaceTime to turn it off

Wait five minutes.

Turn iMessage and FaceTime back on with no email address selected. It should just have your mobile number ticked. Use this from now on.

Re: iMessage and normal SMS not working?

Anonymous — Sun, 10 Aug 2014 11:45:57 GMT

It's all working now! Thanks, guys!

Re: iMessage and normal SMS not working?

Anonymous — Sun, 10 Aug 2014 11:46:32 GMT

Awesome.

How did you resolve the issue ?

Re: iMessage and normal SMS not working?

Anonymous — Sun, 10 Aug 2014 12:09:32 GMT

Just had to keep signing in/out of Apple ID and switching off both iMessage and FaceTime, and it eventually showed my number then. No hassle with the "Waiting for activation..." capers either.

Re: iMessage and normal SMS not working?

Anonymous — Sun, 10 Aug 2014 12:15:03 GMT

Good news.

Thanks for the update.

Re: iMessage and normal SMS not working?

MI5 — Sun, 10 Aug 2014 12:17:30 GMT

Glad it's all sorted for you.....

Re: iMessage and normal SMS not working?

Anonymous — Wed, 13 Aug 2014 10:31:10 GMT

@Anonymous Good to hear your SMS are now coming through and everything is working. Thanks for the recommendations guys!