topic Re: Increased data usage in Pay Monthly

Increased data usage

Anonymous — Sat, 09 Aug 2014 16:31:34 GMT

The past two months I've used up all my data but have not used my phone any more than I usually do so I do not understand y I have such an increase in data usage recently!! Contacted O2 a few times and got different responses each time... Not very comforting!! Is anyone else having this problem? Any ideas y this is happening?

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 16:35:22 GMT

Hi

Which phone are you using ?

Some have inbuilt data counters that show what app is using how much data.

Apps are available to help too.

You could contact Cs to refute the usage.

Sorry to add What are the O2 responses ??

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 16:34:59 GMT

Hi which phone do you have?

Re: Increased data usage

MI5 — Sat, 09 Aug 2014 16:35:58 GMT

I won't be surprised if it's an iPhone.

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 16:38:58 GMT

@MI5 said "I won't be surprised if it's an iPhone."

Well if it is they can check in Settings,Mobile and at the bottom each App will show how much data is being used.

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 16:41:26 GMT

Is that only on iOS7 bob?

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 16:52:27 GMT

Correct or apps such as Onavo Extend for previous iOS.

But we digress as the OP has not yet confirmed what device there using.

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 17:06:38 GMT

Yes hopefully they will be back soon to update

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 17:09:35 GMT

Indeed.

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 18:12:32 GMT

Yep iphone and I've reset my counters to see which apps are using what Amt of data but as I've currently got cellular data off I won't b able to test it until the next billing month stRts.

One O2 rep said when I think I'm on wifi I'm not, another told me to turn off A few things and another said he would send me an email about how to stop this happening on an iphone... Never got the mail though.

I think Facebook is using a lot of data but I'm not using it any more than usual so I don't know why this has only happened the past 2 months.

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 18:15:50 GMT

Hi

The only issue I have with mine is that when I'm on wifi and the iPhone goes to sleep it reverts to O2 internet as a battery saver.

So I turn off mobile data in my settings whilst at home.

You can purchase a data bolt on via your myo2 if you want more or as you are doing just use wifi.

Hopefully the stats will show what's using what.

Re: Increased data usage

MI5 — Sat, 09 Aug 2014 18:43:48 GMT

If you search this forum (and Google) you will find many reports of iPhones using vast amounts of data.
It started with the iPhone 5 and iOS6.
It effects some people but not all and can come and go at random.
The fact that it is reported on all network forums suggests it is an Apple issue but they won't admit it.
Truth is no one knows the answer unfortunately except to buy a non Apple phone.....

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 20:47:06 GMT

Lol the power of android! Thanks for all your responses!

Re: Increased data usage

Anonymous — Sat, 09 Aug 2014 20:48:04 GMT

You're welcome.

Android power ,.... Meh......

Re: Increased data usage

aldaweb — Sun, 10 Aug 2014 12:32:07 GMT

@MI5 wrote:
If you search this forum (and Google) you will find many reports of iPhones using vast amounts of data.
It started with the iPhone 5 and iOS6.

Actually I had the same with the 4S and ios6. The only cure is to turn off mobile data when on wifi

Re: Increased data usage

MI5 — Sun, 10 Aug 2014 12:38:09 GMT

@aldaweb wrote:
Actually I had the same with the 4S and ios6. The only cure is to turn off mobile data when on wifi

Yes, it was at the same time (iP5 & iOS6 launched together).

Looks like it's pointing towards iOS6 as the instigator but it's still happening now on 7. whatever they are up to.

Some have thought it was down to sending diagnostic data to Apple but others have this option turned on and don't use excessive data, so it's still a mystery......?

Unless anyone know's the real answer and not guesswork and speculation?

Re: Increased data usage

Anonymous — Tue, 12 Aug 2014 11:59:29 GMT

I have been getting this too, ever since I renewed my contract via O2 simplicity, not using my phone anymore than usual and yet blasting through my data in half the time? really annoying as it means my phone (iPhone) is pretty much useless half the time as I get no messages, no calls through, nada!!

Re: Increased data usage

Anonymous — Tue, 12 Aug 2014 12:06:30 GMT

Normal messages and calls should come through fine without any data allowances left.

Mms and FaceTime will not.

You do have the option of adding a Bolt On or see if you can increase your data part of the tariff allowance. Via ringing 202 or looking in your Myo2 to see what's available to you.

Or if payg add a bolt on or turn off mobile data.

Re: Increased data usage

MI5 — Tue, 12 Aug 2014 15:53:43 GMT

or Apple could just fix the issue !!!

Re: Increased data usage

jonsie — Tue, 12 Aug 2014 15:56:09 GMT

@MI5 wrote:
or Apple could just fix the issue !!!

Maybe in ios8!