topic Re: Credit Refund in Pay Monthly

Credit Refund

Anonymous — Fri, 08 Aug 2014 08:37:41 GMT

I have just attempted to obtain a PAC code from O2 but have been told that the £20 Auto Top Up credit I have will not be refunded.

I cannot see why that money will not be refunded O2 are just holding the money to cover any call charges or top up fee, it was done for their convieniece, I have not received any service or goods from them.

Re: Credit Refund

MI5 — Fri, 08 Aug 2014 08:42:55 GMT

Top ups are generally non refundable.
It would be wise to cancel your auto top up now you are leaving.
From your post wording it sounds like O2 told you to top up?

Re: Credit Refund

Anonymous — Fri, 08 Aug 2014 08:53:24 GMT

I don't understand why my credit cannot be returned, I pay for the PAYG every month through the credit I have in the Auto Top Up Fund I have not received any goods or service it is just money that O2 are holding on my behalf to pay for any calls or data not covered by the PAYG allowance.

Re: Credit Refund

Anonymous — Fri, 08 Aug 2014 08:55:09 GMT

You could ask them to credit another O2 payg SIM card in your name with that £20 so at least you don't lose it.

As the PAC will cancel your current SIM card they'll have to do it at the same time I would have thought.

Re: Credit Refund

MI5 — Fri, 08 Aug 2014 09:04:17 GMT

When I cancelled a Voda PAYG sim a while back they refused to return any credit so I had to use it before using the PAC.

Re: Credit Refund

Anonymous — Fri, 08 Aug 2014 09:17:48 GMT

I doubt you will get it back to be honest I think the only thing to do is either get it put onto another SIM card if they will they might transfer it to a freind or family member and they could give you the money. Or if they won't you might as well use it up

Re: Credit Refund

jonsie — Fri, 08 Aug 2014 09:28:03 GMT

Your credit won't be returned unless you are changing to a monthly account. Use it or lose it I'm afraid.

Re: Credit Refund

Anonymous — Fri, 08 Aug 2014 09:30:18 GMT

I can't see why they wouldn't put it onto another O2 sim so that someone can get some use out of it

Re: Credit Refund

jonsie — Fri, 08 Aug 2014 09:37:05 GMT

All covered in the much under-read terms and conditions.

Re: Credit Refund

Anonymous — Fri, 08 Aug 2014 09:41:05 GMT

I tought it might be somewhere

Re: Credit Refund

aldaweb — Fri, 08 Aug 2014 10:46:07 GMT

That's pretty much standard across the networks.

I had a similar scenario with T-Mobile but used up all the credit before using the PAC. Ridiculously that was for a transfer to EE4G.

Re: Credit Refund

Anonymous — Fri, 08 Aug 2014 11:10:46 GMT

Slightly different situation but I've had credit moved from one payg SIM card to another SIM card which were in my name. This closes the first sim down.

Bit sure with the PAC process being in this scenario.

Can't harm to ask Customer Service via phone call. !

Re: Credit Refund

jonsie — Fri, 08 Aug 2014 11:27:53 GMT

That won't apply when the OP wants to take the number to another network bob.

Re: Credit Refund

Anonymous — Fri, 08 Aug 2014 14:29:56 GMT

Just cancelled my auto top up and will now just let it run down, I am not changing because I am unhappy with the service just will be getting a more for my £10 a month plus double Nectar points on purchases and fuel 🙂

Re: Credit Refund

Anonymous — Fri, 08 Aug 2014 14:31:03 GMT

Fair enough.

Take care.

Re: Credit Refund

jonsie — Fri, 08 Aug 2014 14:32:30 GMT

Makes sense then:smileyhappy:

Re: Credit Refund

MI5 — Fri, 08 Aug 2014 15:34:45 GMT

Good deal but I assume you have checked that coverage for Calls and data is OK on the new network?

Re: Credit Refund

Anonymous — Fri, 08 Aug 2014 20:32:19 GMT

Yes they are using the Vodafone network which I've used before.