topic Re: how to remove an item from my o2 Upgrade Basket in Pay Monthly

how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 11:59:40 GMT

i decided to go through the process of doing an Early Upgrade of my Pay Monthly Phone, just to see how to do it. Part one of the process involved the o2 website adding an item to my Upgrade Basket.

The item is called:

"Discounted Early Upgrade Fee"

this is the page: https://www.o2.co.uk/upgrade/basket/

i added the item yesterday and since then, my computer has been turned off. i hoped that would automatically remove the item but its still there! there doesn't seem to be anything on that page to suggest i can 'remove' or 'delete' the item.

i'll be hoping to buy something else in the near future but can't until i remove this item thats still in the basket!

cheers

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 12:07:07 GMT

Hi

When I've been Logged into O2 Shop etc I've just hit empty basket.

It's normally highlighted in light blue in the left hand side of the page.

To add if you get stuck then possibly O2 Cs on 202 may be able to assist.

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 12:14:03 GMT

here's an image of the page i'm talking about. i hope it shows correctly.

a distinction needs to be made between the normal Shopping Basket and the Upgrade Basket as this may be different.

this is the normal basket: https://www.o2.co.uk/shop/basket/

this is the upgrade basket: https://www.o2.co.uk/upgrade/basket/

i am looking at the Upgrade Basket and cannot see anyway of removing the item.

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 12:16:39 GMT

What happens if you hit 'continue shopping' ?

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 12:18:57 GMT

it takes me back to the Upgrade Home page:
https://www.o2.co.uk/upgrade/shopHome/

but the Upgrade Basket still has the item in it 😞

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 12:19:45 GMT

Right.

Possibly Cs need to remove it then.

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 12:23:18 GMT

thankyou for your time. i'll look into giving them a phone call next week.

cheers!

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 12:25:01 GMT

I'm sorry I couldn't help more.

I'm on Payg so have never had to use the Upgrade Basket.

Re: how to remove an item from my o2 Upgrade Basket

Cleoriff — Sun, 13 Jul 2014 12:34:13 GMT

I would have thought that you click on the link showing your basket (with one item in)

When a new page opens you should then have the option to delete or remove item??

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 13:20:53 GMT

unfortunately, that just redirects you to the exact same page. that Basket is on the header of every page when on the Upgrades section of the Shop.

Re: how to remove an item from my o2 Upgrade Basket

Cleoriff — Sun, 13 Jul 2014 13:35:50 GMT

Then @Anonymous I think the site is 'glitching'...

I can (and do) shop online for 'England' :smileywink:...and know (as do you, probably) that once you click on your basket there is always an option to edit, add or delete items.

It does look as if a call to CS is your only option?

Re: how to remove an item from my o2 Upgrade Basket

MI5 — Sun, 13 Jul 2014 20:45:18 GMT

Have you tried clearing cache and deleting any o2 cookies?

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Sun, 13 Jul 2014 21:54:44 GMT

Not yet. I did try with a different web browser and also with my android tablet, but the same problem was present.

I was originally trying with chrome on my computer

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Fri, 18 Jul 2014 07:45:31 GMT

i decided to log onto the o2 Upgrade section of the web site today, since its now 1 month before my 'free one month upgrade'.

yesterday, when I was within the 2 months from my 'free one month upgrade', my Upgrade Basket stated i had to pay roughly £33.

now that i'm within 1 month of my 'free one month upgrade', the Upgrade Basket states i have to pay roughly £16.

it seems that the Basket does not work in the conventional sense. its not actually something that you put things in and take things out. it can only contain one thing, which you cannot remove, and thats your Discounted Early Upgrade Fee.

so.. mystery solved

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Fri, 18 Jul 2014 07:48:30 GMT

Thank you for updating the thread to let us all know.

Re: how to remove an item from my o2 Upgrade Basket

MI5 — Fri, 18 Jul 2014 07:50:20 GMT

That kinda makes sense really as it is a compulsory charge...

Re: how to remove an item from my o2 Upgrade Basket

Cleoriff — Fri, 18 Jul 2014 07:53:27 GMT

Thanks for that explanation. At least now I know the site wasn't 'glitching' as I thought:smileywink:

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Fri, 18 Jul 2014 08:23:55 GMT

yeah, i suppose it does kinda make sense.

i was just expecting to have an empty Basket to start with, and when i click to upgrade, it would then add the Compulsory Charge.

As it is, the Charge is always present in the Basket and looks like a Transaction that i've baled out of half way through.

at least we know, now, though

Re: how to remove an item from my o2 Upgrade Basket

Anonymous — Fri, 16 Jan 2015 08:44:44 GMT

I disagree you should be able to empty any shopping basket on any site.

Re: how to remove an item from my o2 Upgrade Basket

jonsie — Fri, 16 Jan 2015 10:35:00 GMT

You can...but I'm assuming after 6 months the basket is well and truly empty