topic generic network failure in Pay Monthly

generic network failure

Anonymous — Tue, 10 Jun 2014 12:53:56 GMT

re HTC Wildfire

Despite two sessions with live chat and being e-mailed two lots of the same information which as been followed to the letter,number and dot. I still cannot send pictures as attachments to a text message. Every time I get the 'generic network failure' message. arghhhhh...........

The only discrepancy is instruction no24 which says tap your new account so a green dot appears, on this phone only the screen area concerned flashes green ( then disappears) and then it takes five return stokes to return to the main menu not four.

Any ideas please?

thanks,

Re: generic network failure

Anonymous — Tue, 10 Jun 2014 12:57:14 GMT

I would suggest ringing O2 on 202
Contract or 4445 Payg and ask for your account to be provisioned for mms.

Self help thread.

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

Re: generic network failure

Anonymous — Tue, 10 Jun 2014 12:58:35 GMT

My apologies but I omitted to add this Apn link http://www.geeksquad.co.uk/articles/o2-apn-settings

Re: generic network failure

MI5 — Tue, 10 Jun 2014 12:59:40 GMT

The dot must remain green.
Are you using 1 or 2 apn's?
Does internet work over mobile data?
Are you contract or PAYG?
Have you got credit?

Re: generic network failure

Anonymous — Tue, 10 Jun 2014 13:16:09 GMT

On my HTC Wildfire there is no 'dot' just the screen briefly lights up green then goes off again.

1 apn (entered twice due to the same set of instructions issued twice)

I cannot get internet I have no data allowance

PAYG

£33 in credit

Re: generic network failure

MI5 — Tue, 10 Jun 2014 13:26:06 GMT

Check against the PAYG settings here http://www.geeksquad.co.uk/articles/o2-apn-settings#Android

Re: generic network failure

Anonymous — Tue, 10 Jun 2014 13:42:33 GMT

Many thanks for the link. Crikes, lots of info there. I will have to work my way through that lot and see if it makes any difference. How come a 9yr old can easily do this and at 55 I can't?

Wasn't life less complicated before mobiles?

Re: generic network failure

MI5 — Tue, 10 Jun 2014 13:45:03 GMT

Hahaha, it sure was....
My 7 yr old can do most things for me if I can't do them

Re: generic network failure

Anonymous — Tue, 10 Jun 2014 13:48:32 GMT

You're welcome for the link.

Hoping it helps.