https://community.o2.co.uk/t5/Pay-Monthly/Automatic-Top-ups-stopped-for-no-reason/m-p/682811#M69415 We've heard of the auto top up being glitchy before.<BR /><BR />If Cs on the phone via 4445 cannot help perhaps use one of the other various ways such as banking app or ATM or till voucher. Tue, 10 Jun 2014 11:52:59 GMT Anonymous 2014-06-10T11:52:59Z https://community.o2.co.uk/t5/Pay-Monthly/Automatic-Top-ups-stopped-for-no-reason/m-p/682807#M69413 <P>I have been happily receiving automatic top-ups of £10 to my phone every time it got below £5.</P><P>Suddenly that stopped.</P><P>Went to store. They topped up phone with £10.</P><P>Chatted on O2 site - they said top-up was ok try bank.</P><P>Nothing wrong at bank.</P><P>Set up new top-up.</P><P>Email from O2 said they cancelled new auto top-up as there already is a top-up in place.</P><P>Chatted on O2 site - they checked my auto top-up and as requested, changed the amount to £15.</P><P>Phone still does not receive auto top-up.</P><P>I have a zero balance.</P><P>What next?</P> Tue, 10 Jun 2014 11:51:06 GMT https://community.o2.co.uk/t5/Pay-Monthly/Automatic-Top-ups-stopped-for-no-reason/m-p/682807#M69413 Anonymous 2014-06-10T11:51:06Z https://community.o2.co.uk/t5/Pay-Monthly/Automatic-Top-ups-stopped-for-no-reason/m-p/682809#M69414 Only CS can fix this for you but we suggest calling (4445) rather than using live chat. Tue, 10 Jun 2014 11:51:39 GMT https://community.o2.co.uk/t5/Pay-Monthly/Automatic-Top-ups-stopped-for-no-reason/m-p/682809#M69414 MI5 2014-06-10T11:51:39Z https://community.o2.co.uk/t5/Pay-Monthly/Automatic-Top-ups-stopped-for-no-reason/m-p/682811#M69415 We've heard of the auto top up being glitchy before.<BR /><BR />If Cs on the phone via 4445 cannot help perhaps use one of the other various ways such as banking app or ATM or till voucher. Tue, 10 Jun 2014 11:52:59 GMT https://community.o2.co.uk/t5/Pay-Monthly/Automatic-Top-ups-stopped-for-no-reason/m-p/682811#M69415 Anonymous 2014-06-10T11:52:59Z