topic Re: Problem viewing bills in Pay Monthly

Problem viewing bills

Anonymous — Mon, 09 Jun 2014 13:42:00 GMT

Hi, having trouble viewing my bill. From the My device page, I click on the View My Bill button, a new page opens and the following is displayed: DASH_ERR04: The account number in the target address is invalid.

Same thing occurs when I click on "view and print your older bills"

I would appreciate some guidance. Thanks

Re: Problem viewing bills

Anonymous — Mon, 09 Jun 2014 13:44:52 GMT

Hi

If you cannot view your O2 bills via Myo2 then you will need to ring Cs to have your account checked.

Link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=22383

Re: Problem viewing bills

MI5 — Mon, 09 Jun 2014 14:09:24 GMT

It's always worth clearing your browser cache and trying a different browser (some have reported IE11 as been problematic before), but if all fails call CS on 202 and get them to check it out at their end.

Re: Problem viewing bills

chrismorris86 — Mon, 09 Jun 2014 18:56:22 GMT

Forget calling customer service because i've been having this problem on the MyO2 app after 3 months, i'm nowhere further on the matter! Customer services = epic failures!!