topic Re: Contacting 02 in Pay Monthly

Contacting 02

Anonymous — Mon, 09 Jun 2014 12:40:20 GMT

I can not contact 02 on any of there contact services and want to know if any one else has had this problem.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 12:45:30 GMT

Hi.

202 for contract or 08448090202

4445 for payg or 08448090222

Online Live chat http://www.o2.co.uk/contactus

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 12:52:15 GMT

I've been trying to contact them all morning on the link provided above, and there has been *no available agent* for the last few hours. Pretty poor service.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 13:23:02 GMT

I'm still waiting for an online agent. It's been hours.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 13:24:56 GMT

If your wanting to contact O2 about an account enquiry I would suggest not using the Online Chat Facility.

Ring them.

Or perhaps could we help or use Twitter. #02

Re: Contacting 02

MI5 — Mon, 09 Jun 2014 14:12:30 GMT

https://twitter.com/O2

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:17:59 GMT

I cant ring them. I don't tweet, I just want it answered here at 02. That's what the site is for, isn't it? Hubby & I have had no network coverage on our phones since last night. I checked your website, and my postcode shows no outage or works going on.

still waiting for an advisor on the online chat facility. 5 hours now.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:18:20 GMT

Do you not have a landline I assume.

Self help guide http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:21:48 GMT

As stated, I've already done that (at least six times). There is no outage issue for my area. I do not have a landline.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:23:12 GMT

Very well.

This site is a customer to customer forum.

Let us know what the Online Live Chat say.

Good luck.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:26:12 GMT

I will let you know what Online Live say, if they ever bother to answer. Over five hours, and nothing yet. Maybe it's a national holiday wherever they are? Cheers.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:29:24 GMT

I've just tried Live Chat and got through in seconds !

Weird.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:35:46 GMT

Definitely weird. I've rebooted my pc, and tried again. Still no joy. I'm giving up. Thanks anyhoo x

Re: Contacting 02

MI5 — Mon, 09 Jun 2014 14:37:47 GMT

@Anonymous wrote:
I cant ring them. I don't tweet, I just want it answered here at 02. That's what the site is for, isn't it? Hubby & I have had no network coverage on our phones since last night. I checked your website, and my postcode shows no outage or works going on.

still waiting for an advisor on the online chat facility. 5 hours now.

Hi Miggymag

Sorry to see you are having problems...

Please have a read through the help thread posted previously as there is more to it than checking the status pages http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Also, the status pages may not update immediately so do keep checking.

As you have 2 phones that have failed it is likely to be a network issue rather than anything else, so it may also help to turn off your phones, wait 5 mins, then turn them back on again. Whilst turned off you could also take out the sim cards and give them a quick wipe with a dry cloth.....

Hopefully you'll be back up and running in no time at all

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:39:39 GMT

Nice response from complaints dept, to my email sent 5 mins ago.

*Thanks for your email. We’ll look into things and get back to you as soon as we can. At the moment, that should be within 7 working days*

Par for the course then.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:44:51 GMT

I'll give that a try with the sim cards, thanks. I have already gone thru the self help guide and status pages, which give the same messages as they did 6 hours ago. Complaints dept via email sent me a link to the online chat adviser, and again... nobody is responding. It's like the Twilight Zone

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 14:47:04 GMT

Try clearing your caches and or try another browser.

I've just tried again with no delays.

Re: Contacting 02

MI5 — Mon, 09 Jun 2014 15:16:24 GMT

What is happening when you try live chat?
Male sure you haven't got a pop up blocker active just in case that's preventing you from continuing with the chat.....

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 15:42:01 GMT

Thank you I cleared the cache etc, and made sure pop up blocker had 02 in the exceptions. Still no joy.

Re: Contacting 02

Anonymous — Mon, 09 Jun 2014 15:47:38 GMT

Certainly a conundrum. 😞