topic Re: Loyal O2 customer in Pay Monthly

Loyal O2 customer

Anonymous — Tue, 03 Jun 2014 15:08:45 GMT

I've been with O2 for many years. Recently smashed my phone mid contract so opted to pay off balance and upgrade.

In doing so O2 have taken remaining balance but my order is "still in progress" I'm assuming. Credit check.

Bad news for me as my credit history isn't great.... But I've never missed an O2 payment and they've taken my money for remainding contract. Will I get my money back if I'm refused an upgrade?

Re: Loyal O2 customer

Anonymous — Tue, 03 Jun 2014 15:10:39 GMT

Hi

If you have never missed a payment then you should be fine. They don't do another credit check on upgrades.

Ting them on 202 for clarification.

Re: Loyal O2 customer

Anonymous — Tue, 03 Jun 2014 15:12:32 GMT

Thanks. It's just been "in progress" for a while now.... Going on 8 hours or so, O2 have normally been quite quick with these things in the past.

Re: Loyal O2 customer

Anonymous — Tue, 03 Jun 2014 15:14:29 GMT

If I was to guess its their systems catching up after your phone plan payment.

Give them a call and they will be able to help and maybe move things along.

Re: Loyal O2 customer

Anonymous — Tue, 03 Jun 2014 15:16:24 GMT

I would if I had a phone. Lol.

Thanks for the help.

Re: Loyal O2 customer

jonsie — Tue, 03 Jun 2014 15:32:43 GMT

It's possible that the delay is caused by the phone being out of stock. Unfortunately only customer service can confirm if that is the case.

Re: Loyal O2 customer

Anonymous — Tue, 03 Jun 2014 16:11:45 GMT

Hi @Anonymous

You can ring them from a landline.

From a landline 0844 809 0202 > 5p a minute.

Or ask Live Chat.

http://www.o2.co.uk/contactus

Re: Loyal O2 customer

Anonymous — Tue, 03 Jun 2014 16:28:55 GMT

Thank u ladies and gents... Just as I picked up the landline my order status changed. Must have just been a delay because I'd paid off my phone early.
You were a great help.... Tomorrow I shall have a new phone. Yipeeee

Steph
X

Re: Loyal O2 customer

Anonymous — Tue, 03 Jun 2014 16:42:11 GMT

Thank you for the update.

Thought it may have been that. But who knows its also possible the phone came into stock.

Enjoy your new toy.