topic Re: No mobile internet (Possible ban) in Pay Monthly

No mobile internet (Possible ban)

Anonymous — Mon, 19 May 2014 19:37:45 GMT

I have recently switched from an Android phone to a Nokia Lumia 1520, since Friday I have had no success in getting a mobile internet connection. WiFi works fine and I haven't changed any of the APN settings, I have tried resetting all sync options and removing and adding all accounts active on my phone.

Does anyone know of anything else I should be trying to get a successful connection or find out if and why I have had a block on my mobile internet?

*edit*

I am a Pay and Go customer.

Thanks in advance.

Re: No mobile internet (Possible ban)

Anonymous — Mon, 19 May 2014 19:38:25 GMT

What is your service status saying ?

http://status.o2.co.uk/

Text ACTIVE to 2020, save the settings and reboot the phone. (Turn it off and on)

Re: No mobile internet (Possible ban)

Anonymous — Mon, 19 May 2014 19:38:39 GMT

The service status page is showing everything is fine, minus 4G which is not yet available here.

Re: No mobile internet (Possible ban)

Anonymous — Mon, 19 May 2014 19:41:34 GMT

Just to add ensure no airplane mode is toggled on and your mobile data is turned on.

Do you have data allowance in your Payg or do you have credit.

Remove the sim and clean it.

If you've sim swapped to another SIM card then take into account it can take up to 24 hours.

If it continues ring Cs on 4445

Re: No mobile internet (Possible ban)

Anonymous — Mon, 19 May 2014 19:40:48 GMT

This might sound a silly question so I apologise in advance but does your payg tariff include data?

Re: No mobile internet (Possible ban)

Anonymous — Mon, 19 May 2014 19:44:14 GMT

I have just double checked, flight mode is not enabled, my mobile data is turned on. I have the "H" symbol in the corner of my phone to show that I have a connection, no data is being sent or received though and is acting like there is no data connection.
I have 500MB of internet included with my tarriff, My cycle is the 14th-14th, so as you can see my limit has only recently been reset. I do have credit on my phone also.

Re: No mobile internet (Possible ban)

Anonymous — Mon, 19 May 2014 20:00:20 GMT

Have you contacted Cs on 4445 to hsve your account checked.

Are you able to try your SIM card in an alternative phone as a process of elimination.

Re: No mobile internet (Possible ban)

MI5 — Mon, 19 May 2014 20:07:01 GMT

Do calls & texts work OK?
It sounds as though a local mast could be overloaded - I have one in town near me that shows full H+ signal but it is impossible to download anything from it.

Re: No mobile internet (Possible ban)

captainprice — Mon, 19 May 2014 20:36:33 GMT

Check your access point make sure its set to pay and go not pay monthly

Re: No mobile internet (Possible ban)

Anonymous — Tue, 20 May 2014 06:04:50 GMT

How did you get on with the problem @Anonymous ?

Hope you got this resolved.

Re: No mobile internet (Possible ban)

Anonymous — Wed, 21 May 2014 04:13:50 GMT

Hello,

I contacted Customer Support in the end, it turns out an automatic filter had blocked my mobile internet due to suspected tethering. I don't tether but everything has been resolved.

Re: No mobile internet (Possible ban)

Anonymous — Wed, 21 May 2014 05:17:15 GMT

Hi ShaDub

Thank you for your update and it's good to hear that your issue has been resolved.

Take care.

Re: No mobile internet (Possible ban)

MI5 — Wed, 21 May 2014 07:56:28 GMT

Since when has tethering been banned ?

Re: No mobile internet (Possible ban)

adamtemp64 — Wed, 21 May 2014 08:02:45 GMT

@MI5 wrote:
Since when has tethering been banned ?

on pay as you go ? from the op

Re: No mobile internet (Possible ban)

Anonymous — Wed, 21 May 2014 08:09:06 GMT

I know of People jail breaking to tether and then services being suspended but that's GiffGaff

@Toby what's the viewpoint from O2 on tethering on payg if they found out ?

Re: No mobile internet (Possible ban)

MI5 — Wed, 21 May 2014 08:26:43 GMT

What difference would it make to ban tethering on a data limited or PAYG tariff - That's the confusing bit ?
Also, we are talking about a Nokia Lumia not a iPhone so illegally dodging carrier file settings are not an issue....?

Re: No mobile internet (Possible ban)

adamtemp64 — Wed, 21 May 2014 08:35:39 GMT

@Toby can you clarify that tethering is still only open to pay monthly customers and not PAYG and that bis a company policy decision

I agree with @MI5 that this restriction should be removed and let payg users use the data the way they want

Re: No mobile internet (Possible ban)

Toby — Wed, 21 May 2014 15:21:22 GMT

Hi guys,

I can clarify that tethering is only available to Pay Monthly members at this time.

However as many of you know O2 regularly reviews their allowances and tariffs so if anything changes on this front, you'll be the first to know.

I hope that clears things up!

Re: No mobile internet (Possible ban)

Anonymous — Wed, 21 May 2014 15:38:31 GMT

Yes thank you Toby.

It would be nice to have tethering on Payg at some point.

Re: No mobile internet (Possible ban)

Toby — Wed, 21 May 2014 15:52:55 GMT

I can understand that BoB