topic No mobile data in Pay Monthly

No mobile data

Anonymous — Mon, 28 Apr 2014 16:48:44 GMT

Last week I upgraded my iphone 4 to 5s, and all has transferred fine apart from mobile data. I have made the changes required in settings, rebooted and still get message 'could not activate data network you are not subscribed to a mobile data service' Any suggestions?

Re: No mobile data

MI5 — Mon, 28 Apr 2014 16:57:40 GMT

What are your apn settings?
Have you switched to an iData tariff?

Help thread by jonsie here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

Re: No mobile data

Anonymous — Mon, 28 Apr 2014 16:57:03 GMT

APN payandgo.o2.co.uk. Have old pay and go tariff which gave me free data each month when I top up and worked fine until changed phone

Re: No mobile data

MI5 — Mon, 28 Apr 2014 16:58:36 GMT

I am assuming you have a new sim and completed the sim swap ?

Re: No mobile data

Anonymous — Mon, 28 Apr 2014 17:01:03 GMT

Yes new sim and swap fine. I have 'text and web' tariff with 500mb unused this month, no bolt ons

Re: No mobile data

MI5 — Mon, 28 Apr 2014 17:03:22 GMT

I'd try resetting the network settings first and then reboot the phone.
Is iMessage working at all ?

Re: No mobile data

Anonymous — Mon, 28 Apr 2014 17:11:33 GMT

That seems to have done the trick, thanks just downloaded email😊

Re: No mobile data

MI5 — Mon, 28 Apr 2014 17:13:00 GMT

Good to hear