topic Unlatching request in Pay Monthly

Unlatching request

Anonymous — Sat, 26 Apr 2014 23:22:58 GMT

I am so frustrated with trying to get my iPhone 5s unlocked. It may have been my falt for submitting to many forms as I was unaware that my iPhone was not registered to my number. I'm sure I have fixed this issue by making a charged call and connected my iphone to itunes. Before I became aware of that I fully admit I had sent loads of request for unlatching. Now I have just recieved this email.

This iPhone unlatching request has been rejected as there are multiple 
unlock requests received.

When will i be able to send another request now that I assume that I have fixed the issue?

Re: Unlatching request

Anonymous — Sat, 26 Apr 2014 23:48:29 GMT

Hello

I'm not sure but I think u should call up 02 customer services and ask them they should b able to help me

Re: Unlatching request

Anonymous — Sun, 27 Apr 2014 05:39:03 GMT

Hi @Anonymous and Welcome to the Community Forum,

Phone Cs on 202 Contract or 4445 Payg to discuss the email received and the current situation with your unlocking request. They will advise accordingly.

Re: Unlatching request

MI5 — Sun, 27 Apr 2014 07:40:59 GMT

Customer services should be able to help you and remember to have £15 credit on your sim if PAYG.

Re: Unlatching request

Toby — Mon, 28 Apr 2014 16:14:35 GMT

Hi PreciousNish,

Have you spoken to customer service yet? Do update us with how you get on!