topic Re: O2 Default Home Page on Galaxy S4 (Android) in Pay Monthly

O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sat, 19 Apr 2014 16:16:29 GMT

According to the settings on my S4 mobile phone the O2 default Home page is supposed to be http://m.o2.co.uk/device/o2active but when I try to go to that page nothing happens - it hangs. Tried chatting to an O2 Guru who talked me through downloading fresh APN settings but this did not work and that seemed to be the sum total of his possible solutions. He suggested I wait 24 hours (a common problem solving technique in O2). Anyome else experiencing the same problem and if so have you found a solution you would care to share please?

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sat, 19 Apr 2014 16:23:39 GMT

Hi

Try turning the phone off and on to reboot it.

Clear your browser caches and history.
Are you able to surf the internet ok on the phone via O2 internet ?

Edit : just tried that link on my iPhone and it links just fine.

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

Ensure your local masts are fine by keying in your postcode here http://status.o2.co.uk

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sat, 19 Apr 2014 16:31:03 GMT

Just tried it in my note 3 and works fine too

Re: O2 Default Home Page on Galaxy S4 (Android)

MI5 — Sat, 19 Apr 2014 16:32:22 GMT

I set my homepage to google for all round convenience.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sat, 19 Apr 2014 17:52:03 GMT

Thank you Band of Brothers, Damien 1 and MI5 for your replies. I have been through all the switch off and restart routines as well as restting the APN thingys both manually and by texting ACTIVE to 2020. None of these has made the slightest bit if difference and O2 status site does not report any work in my locality. I have also checked with some other O2 users and they have the same problem but because O2 support Don't have the problem it apparently does not exist.

Thanks again for your interest. If the problem is resolved I will report back.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sat, 19 Apr 2014 18:00:00 GMT

You're welcome.

Has O2 uk cs via phone clarified anything ?

Occasionally situations like these are a glitch and resolve themselves.

Let us know how you fair.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sat, 19 Apr 2014 18:20:30 GMT

Hi Gerry and welcome to the Community.

I had the same issue last night on my Note 3. I think it might have been a temporary fault as it was fine again this morning.

Try changing your default home page as suggested above to something you prefer.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sat, 19 Apr 2014 19:59:12 GMT

Do let is know how you get on

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sun, 20 Apr 2014 12:31:42 GMT

Sunday 20 April 2014 - Update

I had hoped the problem would have been resolved overnight but despite several restarts and checking APN settings etc I am still unable to connect with that page - http://m.o2.o.uk/device/2active - Isn't it a bit ironic that O2active is anything but? I do hate it when things that are supposed to work, don't. And having gone to the expense of getting a Smartphone from O2 it is quite irritating to read on the O2 page that does display "You'll need a Smartphone to get the most out of our website." - Gee thanks O2.

I could of course set an alternative page as the home page, as has already been suggested - but that does not quite solve the issue, does it?

Looks like I will just have to put up with it. :O))

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sun, 20 Apr 2014 12:33:13 GMT

Have you considered visiting your most local O2 shop and see an in-store Guru ?

Re: O2 Default Home Page on Galaxy S4 (Android)

jonsie — Sun, 20 Apr 2014 12:54:57 GMT

I would be interested to know if anyone can access that site as it doesn't work on my Samsung Note2 or S3 or Nexus7.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sun, 20 Apr 2014 14:22:52 GMT

Yes I will pop into the O2 shop some day during the week ahead, though I'd not be very optimistic having already spent sometime online with an O2 Guru to no avail.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sun, 20 Apr 2014 14:26:15 GMT

I'd have a bit more confidence in the in store gurus tbh.

Let us know how you get on please.

Re: O2 Default Home Page on Galaxy S4 (Android)

jonsie — Sun, 20 Apr 2014 14:26:25 GMT

I'll be very interested in the outcome.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sun, 20 Apr 2014 14:31:55 GMT

Weirdly my iPhone is now not connecting either.

I use http://www.o2.co.uk

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sun, 20 Apr 2014 14:30:07 GMT

It seems to be to be an issue with just a single o2 page. It doesn't affect any other usage of the phone.

Seems like a lot of effort when all the OP needs to do is change the default homepage to one of their choice?

Of course if the OP wants to go to all that effort. ....... But I suspect they will say the same in store. I have both the S4 and Note 3 at the moment. Both had the same issue with that same page but works on every other page I have tried to access.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sun, 20 Apr 2014 14:48:43 GMT

Thanks for your input piperdog123 - but I think you are missing the point. Of course I could just ignore the fact that my service provider is misleading me (albeit unintentionally) by suggesting that I need something I have already got from O2. The fact that the page is not working is a bit like the 13th chime on a clock - not only is it wrong in itself but it calls the other chimes into question. How am I expected to know whether the fault (if there is one) lies inside or outside of my phone, and what further access it will deny me in the days to come? I cannot possibly check that all other websites I use are working properly.

I know I am a fussy old geezer who probably deserves to be ignored but I am a paying customer and it is not unreasonable to expect O2 to provide a reliable service. I am sure I would very quickly hear from O2 if next time they seek payment via my direct debit mandate they get instead a message saying they need a Smartphone to get the most out of my Bank account!! :O))

Having said all that I have indeed reset the home page to another webpage in the meantime as the O2 message is irritating me.

I will of course report any positive developments.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sun, 20 Apr 2014 14:53:12 GMT

Where did you get that website link originally ?
Its not working on my iPhone now either. Possibly a bad link.

I'll ask the site management.

@Toby can you check please.

I too would be miffed if something didn't work when clearly it should and seek out a resolution.

You certainly don't deserve to ignored my friend.

Re: O2 Default Home Page on Galaxy S4 (Android)

jonsie — Sun, 20 Apr 2014 14:55:24 GMT

I don't think the link works for anyone and is a general fault. There are many problems with O2 pages and links as reported elsewhere.

Re: O2 Default Home Page on Galaxy S4 (Android)

Anonymous — Sun, 20 Apr 2014 14:55:36 GMT

Hi Gerry

If you feel it is time worth spending then indeed you should.

I had it but couldn't be bothered taking the time out to get to the bottom of it. I think it is a coding issue by o2 which will sort in due course but that is purely my opinion.

And of course you should not feel ignored neither here or anywhere else.

Please let us know how you get on