topic Multiple text messages sent in Pay Monthly

Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 15:45:14 GMT

Recently recieved an OTA update for my HTC ONE M8, now sometimes when im texting the recipient is getting the same text 2, 3 sometimes 4 times at once and its not just one person either. I ve also noticed a delay sometimes upto an hour reciving text. Is there something i can do or is it down to the update ?

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 15:48:47 GMT

Hi.

It's sometimes recommended a hard reset is carried out after a firmware update to ensure old files don't clash with new.

Make a back up first.

Also a sim swap to a new sim can help or clean your sim can also help.

But first try turning your phone off and in to reboot it.

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 15:50:47 GMT

Hi you should try a factory reset first it's always recommended after a software upgrade if that doesn't solve it you may require a new SIM card which you can pick up from any O2 store

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 15:50:47 GMT

To add put your postcode here http://status.o2.co.uk to ensure no work is being carried out which could cause the delays.

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 15:52:33 GMT

Hi thanks i`l try a hard reboot then and the sim card is brand new with the phone but i realise it could be faulty just seems too much of a coincidence for it not to be down to the update

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 15:53:17 GMT

Let us know a factory reset will hopefully solve it

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 15:54:24 GMT

If you can try your sim in an alternative phone as a process of elimination.

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 15:55:57 GMT

Good luck

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 15:58:01 GMT

Nope I'm having the last word on this.

If this continues after carrying out the advice give O2 a quick call on 202 for contract customers or 4445 Payg to have your account checked.

Re: Multiple text messages sent

jonsie — Sat, 19 Apr 2014 16:30:50 GMT

@Anonymous wrote:
Nope I'm having the last word on this.

Never happen

Re: Multiple text messages sent

MI5 — Sat, 19 Apr 2014 16:34:36 GMT

Usually a sim card fault

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 16:51:59 GMT

backup performed, factory reset performed, restored backup, sent a few txt, everything seems fine but i`ll be back if it re appears

Thanks everyone

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 16:52:43 GMT

Good news.

Fingers crossed

Re: Multiple text messages sent

MI5 — Sat, 19 Apr 2014 16:53:51 GMT

Let us know how you get on

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 16:56:20 GMT

We are here if you need any further help.

Take care.

Re: Multiple text messages sent

MI5 — Sat, 19 Apr 2014 16:59:24 GMT

I'm sure you'll be fine now

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 17:00:47 GMT

With all our help I'm sure the op is confident help sought here will always be supportive.

Re: Multiple text messages sent

jonsie — Sat, 19 Apr 2014 17:01:58 GMT

What is all this?

Re: Multiple text messages sent

Anonymous — Sat, 19 Apr 2014 17:02:59 GMT

Supportive assistance @jonsie

Re: Multiple text messages sent

jonsie — Sat, 19 Apr 2014 17:04:43 GMT

....okay............. this is my last word on the subject.....maybe