topic Re: Can you upgrade from a business account?? in Pay Monthly

Can you upgrade from a business account??

Anonymous — Fri, 04 Apr 2014 00:39:47 GMT

Hi. I'm going round in circles here. For some reason I was put on a business plan (not sure why, can't remember) but I can't see an option to upgrade when I log in. Next month is when I'm due to upgrade. I also have a MyO2 account but all this says is...You don't appear to have any valid products associated with this account. Both of these accounts have my current phone number. I'm so confused.

Re: Can you upgrade from a business account??

Anonymous — Fri, 04 Apr 2014 05:51:27 GMT

Hi.

You can upgrade in any O2 high street store ,or ring O2 customer services.

Business contracts from your phone on 8002.

Pay Monthly Customers on 202.

Speak to them to sort out your upgrade is my advice.

O2 link on myo2 http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=21780

Re: Can you upgrade from a business account??

adamtemp64 — Fri, 04 Apr 2014 06:52:07 GMT

business customers are on a seperate billing system that is not compatiable with myo2 hence what you see.

You can only upgrade via 8002 or instore and maybe cpw (not sure) not online

If you want to move to a consumer tariff that will allow use of myo2 ring 8002 and discuss the options. you have to start a new personal contract end the old business one and o2 move the old number to new personal contract. I will post help link when I find the relevant page.

Re: Can you upgrade from a business account??

Anonymous — Fri, 04 Apr 2014 06:59:49 GMT

Thank you

Re: Can you upgrade from a business account??

Anonymous — Fri, 04 Apr 2014 07:00:25 GMT

Your very welcome.