topic Re: What's Giff Gaff all about? in Pay Monthly

What's Giff Gaff all about?

gemz4the1 — Thu, 03 Apr 2014 08:19:45 GMT

I am currently on O2 PAYG. I pay £15 per month on the Pay and Go Go Go tariff for unlimited texts, 150 minutes of calls and 1GB of data.
A few of my friends are on Giff Gaff and they say that they pay less. When I explain that I don't want to move from O2, they say that Giff Gaff do O2.
Can someone please explain to me what Giff Gaff is? Do they do PAYG? How can they offer cheaper tariffs and better deals on O2 than O2 themselves.
All advice would be much appreciated.

Re: What's Giff Gaff all about?

adamtemp64 — Thu, 03 Apr 2014 08:27:08 GMT

http://en.wikipedia.org/wiki/Giffgaff giffgaff is run by telefonica over the o2 network

Re: What's Giff Gaff all about?

Anonymous — Thu, 03 Apr 2014 08:35:19 GMT

Hi.

They offer goody bags.

http://giffgaff.com/goodybags

Look on their home website for their breakdown.

The £12 offers unlimited 3G data too.

They are a virtual network which is owned by o2 and runs off their masts.

You cannot tether on certain goodygags. Ie unlimited data ones.

4g is now available but not in unlimited.

Your phone will also accept a Giffgaff sim without having to unlock it.

They do not offer customer service telephone support. It's all online.

They have a similar reward structure to 02 where you earn as you top up called Payback.

I'd say order a free sim and give it a go.

Re: What's Giff Gaff all about?

MI5 — Thu, 03 Apr 2014 08:33:48 GMT

@Anonymous wrote:

They have a similar reward structure to 02 where you earn as you top up.

All true except this bit...

You earn Payback points for helping out in the community and by completing some other online tasks.

You also get points for introducing friends when they activate one of "your" sim cards.

The points are accumulated for a 6 month period and converted into money which can be claimed every June & December (twice per year only).

Re: What's Giff Gaff all about?

Anonymous — Thu, 03 Apr 2014 08:38:05 GMT

Thank you for the clarification MI5.

Re: What's Giff Gaff all about?

Anonymous — Thu, 03 Apr 2014 08:41:55 GMT

Gemma they also have their own community forum too for assistance. I find them very friendly there also.

Remember you can PAC over to them too to retain your mobile number !

Re: What's Giff Gaff all about?

Anonymous — Thu, 03 Apr 2014 09:18:04 GMT

I dont like the idea of no customer service myself but thats just me

Re: What's Giff Gaff all about?

Anonymous — Thu, 03 Apr 2014 09:23:35 GMT

To be honest Damien when I've chatted on their forum every question has been answered.

I've not had to contact an agent about any account issues tho.

My daughter has and they are pretty quick.

Re: What's Giff Gaff all about?

aldaweb — Thu, 03 Apr 2014 09:44:05 GMT

Most of the time Agents can resolve matters that you would normally ring CS with on O2, however both my OH and my Sister have had to escalate matters to a Manager level due to insufficient training of agents.

In the majority of cases other users are able to resolve queries though as on here.:smileyhappy:

Re: What's Giff Gaff all about?

gemz4the1 — Thu, 03 Apr 2014 10:04:48 GMT

Is it basically the same as O2 then?
I am on the fence about whether to go over to Giff gaff.

Re: What's Giff Gaff all about?

jonsie — Thu, 03 Apr 2014 10:13:04 GMT

Essentially yes, it uses the same network and masts and infrastructure.

Re: What's Giff Gaff all about?

gemz4the1 — Thu, 03 Apr 2014 10:27:11 GMT

I'm just trying to look at the pros and cons. I may get a sim to check the signal in my area first but if it's part of O2 then hopefully the signal will be the same or better.
I haven't actually had a chance to look at the tariffs yet but I'll do that later. I want one with internet (preferably more than 1GB) and unlimited texts and some calls (I'm not big on making calls).

Re: What's Giff Gaff all about?

aldaweb — Thu, 03 Apr 2014 14:40:05 GMT

The £10 goodybag gives you 1GB data and allows tethering, all the unlimited data goodybags (£12 and up) do NOT allow tethering in case that's a consideration.

Also their 4G hasn't launched yet.

Re: What's Giff Gaff all about?

Anonymous — Thu, 03 Apr 2014 16:12:38 GMT

Ordering a correct sized sim is an easy affair and come very quickly.

I've tried them out and I've not seen much difference.

I'm on 4G and was hoping they would provide unlimited data on 4G which they are not. 😞

Re: What's Giff Gaff all about?

gemz4the1 — Fri, 04 Apr 2014 06:30:26 GMT

I'm not greedy I don't expect unlimited data - but I just would like more than 1GB - even 2GB would be enough.

Re: What's Giff Gaff all about?

Anonymous — Fri, 04 Apr 2014 06:41:39 GMT

I concur a payg tariff with 2gb would be nice.

If required I just add a 1gb bolt on.

Their are sim only contracts holding more data but the monthly charge is raised considerably.

Re: What's Giff Gaff all about?

Toby — Fri, 04 Apr 2014 10:04:16 GMT

What do you reckon you'll do Gemz?

I know a lot of friends who use giffgaff

Re: What's Giff Gaff all about?

gemz4the1 — Fri, 04 Apr 2014 14:18:27 GMT

I'm still on the fence.
Compared to O2, Giff gaff have some good qualities, whereas in other areas O2 is better.
I'm considering changing mostly for the data. As I mentioned, I already get unlimited texts now (which is great) and I get enough calls (150 minutes).
My friend has ordered me a sim so I'll have a think about it and decide at the weekend.

Re: What's Giff Gaff all about?

Toby — Fri, 04 Apr 2014 16:46:40 GMT

Let us all know how you get on

Re: What's Giff Gaff all about?

iar1980 — Sat, 05 Apr 2014 09:52:55 GMT

giffgaff are in the process of launching their 4g goodybags, but no official date has yet been given.

They have provided what they will offer when launched