topic Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/ in Pay Monthly

Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

lanceuppercut — Wed, 02 Apr 2014 17:22:50 GMT

As per the title, did a SIM swap (iPhone 5s) to another nano SIM on Friday.

However I've noticed that I'm having problems getting SMS messages with this new one. I know I'm missing messages as they appear in Tu Go. It's been 4 days now with this new SIM.

Shall I go for another SIM swap?

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

Anonymous — Wed, 02 Apr 2014 17:24:41 GMT

Ring cs first to see if it's something at their end.

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

Anonymous — Wed, 02 Apr 2014 17:26:02 GMT

It sounds more like a signal or service issue I doubt the new sim is faulty it could be but unlikely

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

lanceuppercut — Wed, 02 Apr 2014 18:05:42 GMT

Something odd is going on, the o2 support guy had me try to reset my message sending number using **5005*7672*07802092035# which didn't work.

A quick google suggests a different number should be used (+447802000332) as I'm on an simplicity contract.

Messages come in, but they are super delayed so I can't trust that I'm getting messages when I should be.

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

MI5 — Wed, 02 Apr 2014 18:12:20 GMT

Message centre numbers are as below and must be entered exactly as written:
+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

Anonymous — Wed, 02 Apr 2014 18:13:05 GMT

The number you found on google is the correct one for all pay monthly so if they can't sort it their end maybe you might have to try a new sim seems weird though

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

lanceuppercut — Wed, 02 Apr 2014 18:14:18 GMT

I can send out to another o2 phone (my work one) using the "..332" center number but when replying to that text, nothing.

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

lanceuppercut — Wed, 02 Apr 2014 18:17:19 GMT

This is what I'm seeing at the moment:

Personal phone texts work "aaa" = arrives immediately

Work phone texts personal "bbb" = nothing after waiting for a minute

Work phone texts personal "ccc" = "bbb" message arrives and shortly after "ccc" arrives

It seems the message only arrives once another one comes in and gives it a kick up the bum else the "bbb" message would've arrived on it's own.

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

MI5 — Wed, 02 Apr 2014 18:18:53 GMT

An obvious one but worth checking that you haven't accidentally enabled "do not disturb" have you? (Half moon symbol on top of screen).....

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

lanceuppercut — Wed, 02 Apr 2014 18:20:13 GMT

I am not, plus DND mode on the iPhone only suppresses the notifications not the messages themselves and I'm in the messages app at the time of this testing.

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

Anonymous — Wed, 02 Apr 2014 18:22:58 GMT

May be worth getting apple to check the phone out

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

lanceuppercut — Wed, 02 Apr 2014 18:26:35 GMT

But there was nothing wrong with the phone itself before the SIM got swapped, apart from the occasionaly "no service" dropouts.

I can replicate the error:

1) personal sends to work,

2) work replies,

3) personal replies,

4) work replies (and this is where it gets stuck),

5) work resends, personal gets last 2 messages at the same time.

Re: Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

Anonymous — Wed, 02 Apr 2014 18:35:10 GMT

You will have to try another sim then I guess if that doesn't work I would say it's something with the phone