topic Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS in Pay Monthly

WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Anonymous — Tue, 25 Feb 2014 12:55:54 GMT

Hi, my name is o2 and this is the story of a customer who has been with us for over 10 years.

The customer is currently on a 600min/300 o2 to o2 deal with unlimited text and 1gb of data.

The customer was approaching their allocated data allowance so we kindly sent them a text message warning them.

what we didn’t tell the customer was that they had nearly used all their allocated minutes allowance. the customer went on unknowingly and racked up £100 worth of calls in the last 7 days of the monthly tariff.

We are not compassionate, we don’t care and the customer had to pay us.

we have no plans to introduce this text message service to other customers because we want everyone to make this mistake after all, if a customer goes over their data, we don’t get as much money than if they go over their monthly call allowance.

Lots of love

Money grabbing corporate crap

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

jonsie — Tue, 25 Feb 2014 13:03:35 GMT

There are numerous ways to check your remaining minutes allowance. So easy to blame the company who think anyone adult enough to understand a contract should be responsible enough to check their usage. To go so far over your allowance is no one else's fault I'm afraid.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Anonymous — Tue, 25 Feb 2014 13:06:23 GMT

O2 take the stance that customers as adults should take responsibility of their own usage, but still give plenty of ways to monitor it.

Check their allowance by sending a blank text to 21202
Use the Myo2 app
Log in online to MyO2

£100 in charges is nearly another 300 minutes on top of your allowance, did you not wonder if you had approached your limit using the phone so much?

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Anonymous — Tue, 25 Feb 2014 13:08:01 GMT

Hi

My name is bandofbrothers

I'm an O2 customer who checks his my02 app and myo2 online to keep a check on the minutes and texts I have remaining.

I do this because I'm responsible for looking after what I use and don't want to be charged any further charges for exhausting my allowances.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

jonsie — Tue, 25 Feb 2014 13:17:55 GMT

I'm fairly sure the OP will learn from THEIR error.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Toby — Tue, 25 Feb 2014 13:15:32 GMT

Hi Ripped_off,

Sorry to hear you're not happy. I'm Toby, the community coordinator and will happily talk through any frustrations you have. Feel free to send me a message

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Bambino — Tue, 25 Feb 2014 14:21:53 GMT

As the OP has been a customer for ten years, I would have thought that was ample time to learn of all the ways to check how much you're using. Not only are there lots of ways, they're all pretty simple. The only one responsible here is the OP.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

izzy831 — Wed, 26 Feb 2014 12:49:22 GMT

Speaking from the perspective of a 20 yr customer of o2 and as a new i-phone user the first thing I did was download the O2 app which shows you how much data usage is used. I would suggest 2 things here:

Either you need to change your tarrif.

You need to wake up and smell the coffee. As a long time O2 customer you KNOW how this works so why the 'woe is me' tone? Unless you fell asleep whilst talking to someone and racked up ridiculous minutes then you have only yourself to blame.

You don't visit a cannibals house and not expect to be on the menu.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

davethorp — Wed, 26 Feb 2014 18:28:23 GMT

I've seen it many times, someone gets a contract phone with a finite amount of minutes, runs out of minutes and then racks up a massive bill. As others have said there are many, many mechanisms in place for a customer to check on their allowances throughout the billing month so there really isn't much of an excuse.

Some networks can place a credit limit on the account which can limit the out of bundle usage. I don't think O2 offer this though. Tesco (who use O2's network) and 3 do I believe. Can't speak for EE, Vodafone or any other virtual.

Most O2 tariffs (and most tariffs from all other networks) offer either unlimited minutes or as close to unlimited as makes no difference (for normal users) these days so you may want to look at one of them when your contract runs out to avoid this issue in the future

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

aldaweb — Wed, 26 Feb 2014 19:24:37 GMT

I'm perplexed as to how someone with 20 years experience of using a mobile phone has not yet got to grips with the varied methods of checking usage during the billing cycle, by text, MYO2 online or using an app, or even just the call log on the phone. To exceed your allowance by an hour or less is unfortunate but by about 5 hours is just carelessness.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

jonsie — Thu, 27 Feb 2014 06:09:30 GMT

Careless but more than that, irresponsible.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Anonymous — Fri, 21 Mar 2014 14:55:54 GMT

or the OP could be like my partner and I (both on O2)

made quick call to my partner and (i thought) disconnected ...

turns out the call did not disconnect, it stayed open, went beyond my 50 minute call allowance (which I have never managed to hit before) and carried on for 2 hours clokcing up a £59 bill.

that's over 3 times my standard pay monthly charge.

of course, O2 say that there was no network fault and I must have made the 2 & half hour call. so i must pay.

perhaps I can ask the NSA for a transcript ...

John

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

MI5 — Fri, 21 Mar 2014 15:02:45 GMT

Ooooops 😞

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Anonymous — Fri, 21 Mar 2014 15:03:34 GMT

Ouch.

Tbh the last thing I do after a call is fully ensure the call has disconnected.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Anonymous — Fri, 21 Mar 2014 15:21:23 GMT

well it's taken me a year of using the phone to achieve this feat ...

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

MI5 — Fri, 21 Mar 2014 15:23:16 GMT

Is it an android phone?

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Anonymous — Sat, 22 Mar 2014 22:01:59 GMT

it is, it's a moto razr i

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Anonymous — Sat, 22 Mar 2014 23:42:30 GMT

We have two posts running here on the same subject.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Anonymous — Sat, 19 Apr 2014 20:28:23 GMT

Ripped_off, I share the feeling. Today I had a similar story, received the shocking 160pounds bill when my normal bill is 22 to 35 pounds. Clearly, as you said, an intrinsec duty of care is owed only in the form of giving you the tools for checking your balance. Now, if you are about to run out of data and they want you to buy more, they will contact you and make sure you are well aware, if instead you are raking up a 700% higher bill than normal, they keep it real quiet.

I htink it is curious how when banks see something abnormal in an account they notify you or cancel the cards (because they have to foot the bill otherwise) but O2, oblivious to this fact makes sure they politely remind you how it is written in the terms of your contract.

Was a business model, obviously bringring great things to a society!.

Great O2, you have one more unhappy customer.

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

jonsie — Sat, 19 Apr 2014 20:35:00 GMT

Is this because calls haven't been disconnected or by usage over your allowance?