topic Re: WARNING dodgy text messages claiming to be from o2 in Pay Monthly

WARNING dodgy text messages claiming to be from o2

Anonymous — Mon, 17 Feb 2014 21:57:33 GMT

Just received a text message claiming to be from O2 saying I'm £20overdue - but I pay by Dr - and just checked my account online and there's NOTHING about being overdue etc!! The phone number in the text ISNT even the o2 number its 0800 111 6121!! So please check

Re: WARNING dodgy text messages claiming to be from o2

Anonymous — Mon, 17 Feb 2014 22:54:01 GMT

Hi,

It may be O2 collections.

You can double check by ringing o2 on 202 from your phone.

If you have a blocking spec in your phone then add the number.

Also forward the text.

How to stop getting texts you don’t want?

If you or your children get texts you didn’t sign up for, forward them to us on 7726. If you have an iPhone, you can send the text to us by email at 7726@o2.com

O2 help link : http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=54570

http://www.o2.co.uk/support/generalhelp/howdoi/safetycontrolandaccess/spam

Re: WARNING dodgy text messages claiming to be from o2

Bambino — Mon, 17 Feb 2014 22:58:46 GMT

Just forward the text to 7726.

Re: WARNING dodgy text messages claiming to be from o2

MI5 — Mon, 17 Feb 2014 23:17:01 GMT

The number search comes back with mixed results. Some claim it to be O2 whilst others claim it to be a spammer.
Maybe @Toby can confirm ?

0800 111 6121

Re: WARNING dodgy text messages claiming to be from o2

Toby — Tue, 18 Feb 2014 09:31:12 GMT

Hi guys,

Clarifying this now for you

Re: WARNING dodgy text messages claiming to be from o2

Anonymous — Tue, 18 Feb 2014 09:38:20 GMT

Thank you Toby

Re: WARNING dodgy text messages claiming to be from o2

jonsie — Tue, 18 Feb 2014 09:44:16 GMT

We would all like to know exactly who this company is and if they have any connection to O2.

Re: WARNING dodgy text messages claiming to be from o2

MI5 — Wed, 19 Feb 2014 16:19:58 GMT

@Toby wrote:
Hi guys,

Clarifying this now for you

Any updates @Toby ?

Re: WARNING dodgy text messages claiming to be from o2

Toby — Thu, 20 Feb 2014 15:50:20 GMT

Hi guys,

So, the number is legitimate, but was sent in error in the individual case here.

If anyone ever has any outstanding amount, you should always call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay for.

Sorry for the confusion @Anonymous !

Cheers

Re: WARNING dodgy text messages claiming to be from o2

Anonymous — Wed, 30 Apr 2014 19:09:19 GMT

I've just paid my bill using this number, didn't think anything of it until I received a text post-payment with spelling mistakes and a reference number shorter than usual. Got a bit worried, spoke to Ahetesham on live chat and he informed me he can't trace my payment and that the number isn't O2. Help!

Re: WARNING dodgy text messages claiming to be from o2

Anonymous — Wed, 30 Apr 2014 19:14:06 GMT

Speak to O2 cs on 202 now

Also speak to your bank Cs if necessary.

I would recommend setting up a Direct Debit with O2 to stop issues like this.

Re: WARNING dodgy text messages claiming to be from o2

Anonymous — Wed, 30 Apr 2014 19:34:27 GMT

phoned o2 and they were useless. Also, the o2 advisor last month incorrectly set up my DD and this is why im doing it manually.

Re: WARNING dodgy text messages claiming to be from o2

Anonymous — Wed, 30 Apr 2014 19:35:20 GMT

What have they advised ?

Re: WARNING dodgy text messages claiming to be from o2

MI5 — Wed, 30 Apr 2014 19:53:48 GMT

@Anonymous wrote:
I've just paid my bill using this number,

Our community coordinator has confirmed this number is a legitimate O2 number.

Re: WARNING dodgy text messages claiming to be from o2

Anonymous — Thu, 27 Jul 2017 14:47:42 GMT

I've had another text from this number today saying im late in paying my device plan and that an instalment of £20 is overdue. My payment isnt due til 10th August and I dont pay £20, I pay more than that? Its threatening to divert my outgoing calls?

Re: WARNING dodgy text messages claiming to be from o2

jonsie — Thu, 27 Jul 2017 14:51:31 GMT

Call 202 to check, otherwise delete and ignore.

Re: WARNING dodgy text messages claiming to be from o2

MI5 — Thu, 27 Jul 2017 15:26:07 GMT

Most likely an error but wise to call CS on 202 to check.