topic Re: How would I cancel a Recurring Payment in Pay Monthly

How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 12:01:22 GMT

I have a Nexus 7 tablet with 3G and I've just set up a £10 per month recurring payment for data. I'm quite happy with this arrangement at present but I would like to know how I could cancel this if I changed my mind later. Searching in O2 help tells me to go to mbb.o2.co.uk then select "Manage your account" then "Cancel your account" - but I can't find that cancel option. When I click "Manage your account" I get a page of details and I can change my tablet's nickname, upgrade to 4G etc, but I cannot find the option to cancel. Can anyonw please suggest where am I going wrong.

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 12:03:39 GMT

I would have thought through your MyO2 or via Customer Services{numbers are in the contact us tab at the bottom of the forum page} or Live Chat.

http://www.o2.co.uk/mobile/contactus

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 12:08:46 GMT

Thank you, but the help page suggests it can be done online as I explained - yet the option doesn't seem to be where they say it is.

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 12:15:57 GMT

O2 help link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(MobileBroadband),T=Broadband_Case,CASE=55660

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 12:18:42 GMT

Yes, that's the help article I referred to in my question. It says select "Manage Account" then "Cancel my package", byt the "‘Cancel my package" option is not there.

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 12:27:17 GMT

@Anonymous wrote:
Yes, that's the help article I referred to in my question. It says select "Manage Account" then "Cancel my package", byt the "‘Cancel my package" option is not there.

May be a site glitch.

@Toby can you check this out.

Until then @Anonymous you should be able to cancel using one of the other methods i mentioned earlier.

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 12:32:30 GMT

Thank you, but as I explained in my question, I don't want to cancel, I just want to know how I could cancel if I changed my mind in the future. 🙂

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 12:34:09 GMT

@Anonymous wrote:
Thank you, but as I explained in my question, I don't want to cancel, I just want to know how I could cancel if I changed my mind in the future. 🙂

I fully understand your question which i have answered.

Re: How would I cancel a Recurring Payment

MI5 — Sat, 15 Feb 2014 12:39:35 GMT

Brian, sometimes we see site glitches with certain browsers. Clearing your browser cache or trying a different browser can help with this type of glitch.
As per the links given, the option "should" be available to you in "MY O2" should you require it in the future. Failing that a call to CS will resolve the issue for you.
Hope all goes well with your service and enjoyment of O2

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 13:01:44 GMT

Thank you to MI5 and BandofBrothers for your suggestions. I'll try clearing the browser cache and using MSIE8/Firefox instead of Chrome - failing that, if I wish to cancel in future, I'll call CS.

Re: How would I cancel a Recurring Payment

MI5 — Sat, 15 Feb 2014 13:03:58 GMT

No probs mate, let us know if you need any more help at any time.

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 13:05:07 GMT

Take care.

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 13:24:29 GMT

MI5 Just to confirm - in all browsers Chrome/IE/Firefox on PC and Chrome browser on my tablet, the only options present under "Manage your account" are (1) "Update" to change my tablet nickname, (2) to "Step up to 4G", (3) "Buy more data" (4) "Check your account" . The "Check your account" option just takes me back to the "Accounts summary" which is where I started after logging in.

Re: How would I cancel a Recurring Payment

MI5 — Sat, 15 Feb 2014 13:26:23 GMT

OK, thanks Brian.
I'll add it to the thread for a list of website errors.

Re: How would I cancel a Recurring Payment

Anonymous — Sat, 15 Feb 2014 16:34:02 GMT

Problem solved. I found this at the foot of the Available Packages page:

"*First month data allowance free: payment card check needed. Will require a payment of £1 to validate the card. £1 will be refunded within 5 working days. Customers are not able to cancel the 30-day / monthly recurring plan until their second month¹s data allowance has been paid for."

So the Cancel option isn't available for a month.

Sorry to have wasted your time and thanks once again guys for your suggestions.

Re: How would I cancel a Recurring Payment

MI5 — Sat, 15 Feb 2014 16:43:32 GMT

Ah yes, that would explain it.
Check it after a month and let us know if it appears.