topic Re: No service still in Wrexham LL13 in Pay Monthly

No service still in Wrexham LL13

Anonymous — Fri, 14 Feb 2014 15:51:45 GMT

As the third day draws to a close without service and all you get are the constant and unchanging standard message, it strikes me o2 have a Duty of Care and should at least provide an estimated eta.

Even if they say one week, it allows you to get a different providor arranged. In 2014 three days without a phone is no joke and it effects our business.

Is anyone else in the North West experiencing these problems?

Re: No service still in Wrexham LL13

MI5 — Fri, 14 Feb 2014 16:25:15 GMT

Nearly everyone in the North West is experiencing the same unfortunately and you shouldn't rely on a non guaranteed mobile signal to run a business from. You should at the least have a back up mobile and preferably a landline.

Re: No service still in Wrexham LL13

perksie — Fri, 14 Feb 2014 16:27:02 GMT

Thread already exists here: http://community.o2.co.uk/t5/Discussions-Feedback/No-signal-in-Wrexham-LL13/td-p/627082

Re: No service still in Wrexham LL13

MI5 — Fri, 14 Feb 2014 16:32:29 GMT

There seems to be a few threads...., but sadly, no one has control over the weather 😞

Re: No service still in Wrexham LL13

Anonymous — Fri, 14 Feb 2014 18:44:53 GMT

I heard o2 is now telling people they dont know what the problem is. Great service!

Re: No service still in Wrexham LL13

MI5 — Fri, 14 Feb 2014 18:53:01 GMT

I saw a report on BBC News that the energy companies are claiming massive devastation to their infrastructure.... It could take a while for power to be restored.

Re: No service still in Wrexham LL13

Anonymous — Fri, 14 Feb 2014 19:21:31 GMT

@Anonymous wrote:
I heard o2 is now telling people they dont know what the problem is. Great service!

Not true. They do know what the problem is. The weather knocked a lot of masts out of service. Some of them are back up and running, some of them not. There's only so many masts the engineers can fix in a day.

its frustrating, yes, but it's not the end of the world. There are still landlines, payphones and face-to-face conversations to be had out there.

Re: No service still in Wrexham LL13

anticpated — Fri, 14 Feb 2014 23:41:42 GMT

Try complaining to the Environmental Rural Affairs.

Re: No service still in Wrexham LL13

Anonymous — Sat, 15 Feb 2014 15:35:47 GMT

There are plenty of BT lines down as well so a land-line is not always the answer in rural areas!

Re: No service still in Wrexham LL13

MI5 — Sat, 15 Feb 2014 16:22:40 GMT

@Anonymous wrote:
There are plenty of BT lines down as well so a land-line is not always the answer in rural areas!

We can only offer advice, unfortunately we cannot control what damage the weather will do to any services.