topic Re: O2 price rise in Pay Monthly

O2 price rise

Anonymous — Mon, 31 Mar 2014 08:05:11 GMT

Nice one O2, so all your pre january customers can go blow but any new customers are protected by the Ofcom ruling? I've had two contract phones with you for years but you really know how to (edited) on people! Last time I'll bother with your service and I'll cancel asap.

Hope you enjoy the extra couple of percent you get from me (for now)

Extremely annoyed customer

Re: O2 price rise

Anonymous — Tue, 28 Jan 2014 20:53:39 GMT

I feel your frustration.

If you use the search bar you will see other like minded customers.

If you intend to move networks then a few tips.

Unlock your phone to all networks as its free to contract customers and can be requested at anytime.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Check out the alternative networks service signals by using payg sims for a week or so where you live, work and commute.

Re: O2 price rise

MI5 — Tue, 28 Jan 2014 20:52:22 GMT

No, new customers don't get any protection either since O2 amended their T&C's.....

Re: O2 price rise

Anonymous — Tue, 28 Jan 2014 21:43:19 GMT

Here we are (Again) with another price rise from O2. Iv been a Tesco Mobile customer for over 5 years, and O2 now in my second year. And yes, Tesco use O2s network, so why the increase? when Tesco Mobile remains at there current pricing and have for the past number of years. I feel they are very customer focused in offering GREAT VALUE, where O2 just seem to shaft there customers for more money.(My Second rise in just 12 months). One thing i will agree with O2. In your explanation email on why an increase is nessasary. you state "the cost of everything is going up"...Thats fact!

It seems to me an excuse to use the RPI to increase your prices. My thoughts again and I will repeat. If Tesco Mobile can retain there current pricing. Why can't O2???

This is one customer that will be cancellling either before contract end date or on!!

Re: O2 price rise

Anonymous — Tue, 28 Jan 2014 21:54:21 GMT

good news today,was my sons birthday and meeting up with friends and family,well to cut a long story short i am an ex employee and was refreshing to hear at least 20 people i got discount through friends and family are also fed up with the price hikes so therefore they are currently in the frame of mind that when tommorrow comes they will be checking their cancelation date

Re: O2 price rise

Anonymous — Tue, 28 Jan 2014 21:56:05 GMT

I hope all works out for them with whatever they choose to do.

Re: O2 price rise

Anonymous — Tue, 28 Jan 2014 22:03:22 GMT

I'm thorougly disgusted, no mention of this when I spoke to them less than a month ago to upgrade my tarriff.

You've blown in this time, all the members of our household will not be upgrading next time round. Nice one !!

Re: O2 price rise

Anonymous — Tue, 28 Jan 2014 22:15:35 GMT

well i work for vodafone now and have the option of giving them F+F through tem if they decide to move m8

Re: O2 price rise

Anonymous — Tue, 28 Jan 2014 22:17:10 GMT

Happy days then.

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 13:30:09 GMT

@Anonymous wrote:
I'm thorougly disgusted, no mention of this when I spoke to them less than a month ago to upgrade my tarriff.

You've blown in this time, all the members of our household will not be upgrading next time round. Nice one !!

To be fair, customer facing staff didn't know until a couple of days before, and were forbidden to discuss it until it was announced.

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 13:41:09 GMT

@Anonymous wrote:

To be fair, customer facing staff didn't know until a couple of days before, and were forbidden to discuss it until it was announced.

And how is that fair on upgrading or new customers?

I have taken out a new contract last November and no mention of the price rise.

Re: O2 price rise

adamtemp64 — Wed, 29 Jan 2014 13:43:56 GMT

It happend last year and was all over here and it is in everybodys T&C

O2 were the last to do it and swapping networks may not resolve the issue check all the T&C carefully

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 16:52:01 GMT

@Anonymous wrote:
@Anonymous wrote:

To be fair, customer facing staff didn't know until a couple of days before, and were forbidden to discuss it until it was announced.
And how is that fair on upgrading or new customers?

I have taken out a new contract last November and no mention of the price rise.

I didn't say it was fair, or not fair. All I was trying to point out was that up until a few days ago, no customer facing, upgrade, or sales staff knew anything about a price increase, so they can't really be blamed for not knowing about it when you bought your contract.

In most companies the customer facing staff are often the 2nd last people to know anything about changes, the last people being the customers.

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 17:12:49 GMT

Finally got contract settlement figure why does it take so long, are O2 going to blame someone else for that.

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 17:14:53 GMT

@Anonymous wrote:
Finally got contract settlement figure why does it take so long, are O2 going to blame someone else for that.

Hi, what part took so long, was it getting through to speak to us? Naturally we have been very busy since the increase was announced, with lots of people wanting to speak to us about it.

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 17:17:28 GMT

Pablo can you confirm that bolt ons are not increasing in price?

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 17:42:51 GMT

get through to someone first hurdle, it took 23 minutes from when I started to look at the clock some unknown amount of time had pasted before then. The information they came back with was wrong and we waited for a few more minutes before the correct figure was produced. Customer service nil as per feedback questionare, O2 greed other lost customer, contract settled, new phone arriving tomorrow.

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 17:44:55 GMT

Would it be ok to ask what your settlement figure was against the actual rise in cost to your monthly contract amount ?

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 17:45:58 GMT

best thing you can do is grit your teeth and change service provider at the earliest opportunity. I recommend vodaphone my children have contracts and they have never put the price up mid term.

Re: O2 price rise

Anonymous — Wed, 29 Jan 2014 17:48:44 GMT

Vodaphone may not supply a good signal where this person resides , commutes and works.

Always try networks out via payg SIM cards.