topic Re: Alcatel dongle & Mac OSX 10.9 in Pay Monthly

Alcatel dongle & Mac OSX 10.9

Anonymous — Sun, 05 Jan 2014 13:37:52 GMT

Hi there,

Has anyone had any luck connecting the Alcatel One Touch dongle to a Mac with OSX 10.9 (Mavericks)? Alternatively, any ideas if/when this will ever be supported?

Cheers,

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Sun, 05 Jan 2014 13:59:36 GMT

I would suggest google and or sending feedback on the manufacturers homepage and or apple feedback site http://www.apple.com/feedback/

Re: Alcatel dongle & Mac OSX 10.9

gemz4the1 — Sun, 05 Jan 2014 14:00:59 GMT

I don't know if this may help but look at page 14 in particular - http://static.o2.co.uk/www/docs/kana/alcateix230dquickguide.pdf

It is a different model but says another program needs to be installed in order to use it on a mac

Re: Alcatel dongle & Mac OSX 10.9

perksie — Sun, 05 Jan 2014 14:18:21 GMT

@gemz4the1 wrote:

It is a different model but says another program needs to be installed in order to use it on a mac

That's O2 Connection Manager which is pre-installed on the O2 MBB dongles, so it should work.

If OSX 10.9 isn't yet supported it's a case of waiting until O2 update the software.

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Mon, 06 Jan 2014 00:35:37 GMT

Thanks all. Strange and frustrating, this - o2 support seem to think the x230d dongle is ALREADY compatible with OSX 10.9.1, but my Mac cannot even see it in the USB port, far less activate the Connection Manager. Any ideas out there ..?

Re: Alcatel dongle & Mac OSX 10.9

perksie — Mon, 06 Jan 2014 00:42:22 GMT

Can you try anything else to make sure the USB port is working?

If so it could be a faulty dongle, even if it doesn't connect the Mac should see it.

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Mon, 06 Jan 2014 11:26:30 GMT

Here is a guide Ive come across

http://so53.co.uk/blog/post.php?s=2013-12-02-using-mac-os-x-109-mavericks-with-3-mobile-broadband-huawei-dongle

This is about a 3 dongle but is the same process and I'm aware you said both should be compatible with each other bit its worth a go.

If no joy :

Take your mac and dongle to your local apple store and the genius will help and guide you.

If your dongle is ok.

Make an appointment here : http://www.apple.com/uk/retail/geniusbar/

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Mon, 06 Jan 2014 11:25:52 GMT

The USB port is fine, the dongle(s) - I bought 2, they are currently on offer at O2 for 25p each! - are both fine. They both work perfectly in a Windows 8 machine I have. I don't have a Mac running OSX 10.8, but I'm confident they'd be OK in there, too. So I guess it muct be a 10.9 glitch ...

Re: Alcatel dongle & Mac OSX 10.9

adamtemp64 — Mon, 06 Jan 2014 11:35:55 GMT

Until o2 relaese 10.9 drivers and connnection manager then you may not be able to use them at least they did not cost the earth.

@Toby if you see this could you try and find out when 10.9 will be supported

Re: Alcatel dongle & Mac OSX 10.9

perksie — Mon, 06 Jan 2014 13:08:48 GMT

@Anonymous wrote:
The USB port is fine, the dongle(s) - I bought 2, they are currently on offer at O2 for 25p each! - are both fine.

Where are you seeing them at that price?

There's nothing at that price in the online shop.

As above you need to wait for the 10.9 update.

Re: Alcatel dongle & Mac OSX 10.9

adamtemp64 — Mon, 06 Jan 2014 13:22:55 GMT

@ perksie I guess if you look at £13.25 for 2gb data if bought at the same time the dongle is .25p the 2gb data is £13

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Mon, 06 Jan 2014 15:03:02 GMT

They are currently £13.25, including a PAYG SIM with 2GB of data allowance. Normally 2GB costs £13 on its own, thus ... 25p for the dongle.

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Mon, 06 Jan 2014 15:42:43 GMT

That's a good price - I may be tempted.

For anyone interested, here's the link:

https://www.o2.co.uk/shop/tariffs/alcatel/one-touch-x230d-usb-modem-black/?payGo=true

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Mon, 06 Jan 2014 17:03:36 GMT

But not terribly useful for anyone running a Mac!

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Mon, 06 Jan 2014 17:24:20 GMT

People seem to be saying that they do work on 10.9

https://discussions.apple.com/message/23602959#23602959

Although that's probably not much use to you 😞

I wonder if you've got a defective modem?

Re: Alcatel dongle & Mac OSX 10.9

perksie — Mon, 06 Jan 2014 18:17:40 GMT

@Anonymous wrote:
They are currently £13.25, including a PAYG SIM with 2GB of data allowance. Normally 2GB costs £13 on its own, thus ... 25p for the dongle.

Hardly the same but you get away with that - just!

You can't buy them for 25p though.

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Mon, 06 Jan 2014 19:36:54 GMT

Colonel: I have the same problem as Sawtest (who posted last on that thread at Apple Support) - my Mac does not even see (in Finder) that the dongle has even been plugged in. Curiously, though, it is present in the System Preferences/Network panel as an "HSPA Data Card", and it has all the correct settings for connecting via o2, but hitting "Connect" brings up the immediate error message "The communication device selected for your connection does not exist. Verify your settings and try reconnecting."

Re: Alcatel dongle & Mac OSX 10.9

Anonymous — Sun, 08 Jun 2014 15:31:29 GMT

I too have been unable to make Connection Manager work with Mavericks. Keeps asking for bill date and then closing down program. And like others dongle doesn't even appear as a USB device.

However I've got my dongle to work by connecting without using "Connection Manager". [Didn't come up with any error message as some others have pointed out. Perhaps just lucky.]

You lose the various stats and fancy dashboard, but at least you can get the dongle to work.

I did the following:

Apple system preferences > Network > click on HSPA Data Card displayed in left box > click on CONNECT.

(tick "show modem status in menu bar", and you can subsequently connect by clicking on phone handset symbol in menu bar).

Re: Alcatel dongle & Mac OSX 10.9

davethorp — Mon, 09 Jun 2014 07:28:48 GMT

I'm sure they will have it all working just in time for Yosemite coming out