topic Re: o2 chat from outside of UK in Pay Monthly

o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 05:38:23 GMT

O2 chat is always showing unavailable even during the times the service is shown to be up ( in BST ). Either the service is truly down for the last 2 days or O2 is filtering by IP and making sure people outside UK pay international rates to get to support - this is BS.

And the real reason I am irritated is I got an WP8 phone with no contract and the sales guy at the local o2 shop said i could use any sim ( i understood as unlocked phone) and now that I am in India the phone wont take any sim and o2 wants 15 quid to unlock. For what ? O2 should put big banners that it sells locked phones and charges to unlock.
Not to mention the lack of chat and any transparency in where the process is -is just appaling. I am generally a fan of o2 but this is a load of rubbish service.

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 06:25:23 GMT

Hi.

As far as I'm aware chat has been working fine. I was on the site last night and the pop up showed asking if I wanted to connect.

O2 have never sold true sim free phones and the ones on payg have always been locked out.

Their are t&c to having a payg phone unlocked I'm afraid. With exception to the iPhone a customer normally has to use the phone for a year on the network and them can pay the £15 to unlock.

Unless you have something in writing from the salesperson saying the phone is unlocked it your word against theirs.

A contract customer can have phones unlocked at any time.

You could fill out the unlock form and see where it gets you.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 06:42:00 GMT

thanks .

the chat is definitely down from where i am

"Live chat

Sorry. We’re closed at the moment. We’re available to live chat with you 7 days a week from 5am." and it is past 5 AM BST now.

i did go the unlock form and submit it but there isnt any confirmation on email that it is being processed or has hit a road block and something needs to be done.

Clearly, i am anxious to get the phone up and running and not knowing where the process stands is annoying.

is there a status page somewhere ? and how do O2 send their unlock codes - if they send it to my phone - thats a bummer -coz i am not in UK right now .

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 06:47:54 GMT

Hi.

Chat opens at 8am Uk Time I believe.

Ref unlocking they would send an e mail if successful in 7 days with the unlocking instructions.

Link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=ref(unlockmymobile)

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 07:44:56 GMT

thx - will switch to a new provider when i am back .. cant really be bothered with this drama.

and live chat now shows busy .. and once it lets me in later in the day it just says there is no one to chat . Just accept it - it doesnt work outside UK.

Re: o2 chat from outside of UK

MI5 — Fri, 20 Dec 2013 08:43:52 GMT

PAYG phones have to on the network for 12 months before you can unlock them.
All phones sold in o2 shops are locked to o2.
If you want to buy unlocked buy from Amazon, Phoones4U, or Carphonewarehouse.
PS. Every network in the world locks their PAYG phones so changing networks won't help, although you might feel better, you'll still have a locked phone unless you buy from the places I suggested above

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 12:46:34 GMT

have you thought why it needs to be locked ? when a full price is charged - may be this stupid practice needs to be reported. I am not so sure about ur assumptions about world wide policies but i am not going to dwell on it. Yeah i think amazon is great - why bother with o2 shop -paid 100 quid more as well + so many strings. not your fault - thx mate .

Re: o2 chat from outside of UK

Bambino — Fri, 20 Dec 2013 12:58:44 GMT

@Anonymous wrote:
have you thought why it needs to be locked ? when a full price is charged - may be this stupid practice needs to be reported. I am not so sure about ur assumptions about world wide policies but i am not going to dwell on it. Yeah i think amazon is great - why bother with o2 shop -paid 100 quid more as well + so many strings. not your fault - thx mate .

@Anonymous it's true that all PAYG phones are locked on every network, and I have no reason to doubt what @MI5 has said, who are you going to report it to, and for what reason if they all do it? You can't really blame O2 because you didn't search well enough online to find that you could have found it cheaper, and unlocked, on Amazon.

Re: o2 chat from outside of UK

MI5 — Fri, 20 Dec 2013 14:44:59 GMT

The "reason" networks lock their PAYG phones is to ensure that you use their network.
EG. Scenario. Nokia ABC cost £100 from O2 and £150 from Vodaphone. You buy from O2 then put a Voda sim in in so O2 lose out.
There is always the option of sim free which in some cases is more or sometimes less £'s but you then have the freedom to choose your own sim.

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 18:01:56 GMT

impressive arguments - who are you guys that love o2 so much ? u clearly only ever buy phones in ur life .. do you get paid y o2 or just simply worship for the heck of it

Re: o2 chat from outside of UK

perksie — Fri, 20 Dec 2013 18:08:51 GMT

No need to be rude, people here are only giving you the facts as they are.

If you don't want the help from here just ignore it and look elsewhere!

Re: o2 chat from outside of UK

MI5 — Fri, 20 Dec 2013 18:12:47 GMT

I get a good deal and a usable signal, hence why I'm with O2. If I didn't, I'd go elsewhere.
Generally speaking I always buy my phones sim free too

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 18:17:23 GMT

@Anonymous wrote:
impressive arguments - who are you guys that love o2 so much ? u clearly only ever buy phones in ur life .. do you get paid y o2 or just simply worship for the heck of it

We are o2 customers who put a little personal time into the forum to assist and pass on knowledge.

We dont get "paid" but can be rewarded by O2 for helping.

I simply go with the network that gives me stable phone signal and 3g and 4g service.

Simple.

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 18:19:05 GMT

would you where to find the terms of the PAYG contract - all i remember is getting a bag from the shop andinserting my old o2 sim.

Re: o2 chat from outside of UK

Bambino — Fri, 20 Dec 2013 18:21:03 GMT

@Anonymous wrote:
impressive arguments - who are you guys that love o2 so much ? u clearly only ever buy phones in ur life .. do you get paid y o2 or just simply worship for the heck of it

You're entitled to think what you like, but trying to deflect from the fact that it was your mistake by attacking us gets you nowhere. Not only that, it gets you no more advice. At least not from me.

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 18:22:12 GMT

@Anonymous wrote:
would you where to find the terms of the PAYG contract - all i remember is getting a bag from the shop andinserting my old o2 sim.

Is that what your wanting ?

http://www.o2.co.uk/termsandconditions/mobile

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 18:25:04 GMT

i dont expect much from you . I see u re an eager community and very helpful indeed. Ultimately I would definitely speak to someone responsible for the job in o2. But the last question is factual - and i cant beleive u dont where to complain for such things. you should ask.

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 18:30:29 GMT

Thx . does this apply to PAYG service and the device or is there a different set of T&Cs when buying a new device from O2.

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 18:38:47 GMT

@Anonymous wrote:
Thx . does this apply to PAYG service and the device or is there a different set of T&Cs when buying a new device from O2.

This link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=ref(unlockmymobile) explains O2's stance on unlocking.

I see where your going with this and can only direct you to make your thoughts official by following O2's Code of practice for complaints if you think you were misled in anyway.

Complaint Link.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

Re: o2 chat from outside of UK

Anonymous — Fri, 20 Dec 2013 18:43:53 GMT

there is no mention of any contract of 12 months on those pages. Also going through the purchase process online nothing flags up . So much for transparency . Its amazing you know these terms from somewhere .. i wonder if you have read GPL all flavors, microsoft licenses, and every other license. Wouldnt hurt to have friends like you :).