topic O2 £20 Christmas Promotion in Pay Monthly

O2 £20 Christmas Promotion

Anonymous — Mon, 16 Dec 2013 22:23:59 GMT

Hi Forum,

I've just had a chat with an O2 Live Advisor who was somewhat curt to say the least and unfortunately unable to provide a satisfactory answer so I thought I'd throw it out here in the hope that someone might be able to assist.

I have just joined O2 and, as part of the Christmas Promotion, I sent the word 'CHRISTMAS' to 50202 in order to be eligible to receive £20 Rewards on 31st January 2014. Having done this there is no reference to it in my Rewards account (the top-up done just before has been reflected so it appears to update in realtime) and nor have I received any other confirmation of receipt e.g. text/e-mail.

I was wondering how I go about finding out whether or not I am successfully opted in?

Many thanks,

Mathew

Re: O2 £20 Christmas Promotion

MI5 — Mon, 16 Dec 2013 22:33:31 GMT

Discussed here previously, you might find something useful, but it's all we know......
http://community.o2.co.uk/t5/Other-Products-Services/O2-Christmas-Bonus/m-p/574698#M10343

Re: O2 £20 Christmas Promotion

Anonymous — Mon, 16 Dec 2013 22:37:45 GMT

Thanks MI5. I did spot that thread but unfortunately no mention of how confirmation is obtained? What I would hate to happen is come the 31st Jan I am told I didn't opt in...

Have any customers out there entered this promotion and received positive confirmation of successful opt in?

Re: O2 £20 Christmas Promotion

perksie — Mon, 16 Dec 2013 22:42:37 GMT

You'll find a link to the terms in Chiara's post on that page and if you have followed the instructions correctly you'll be fine.

Re: O2 £20 Christmas Promotion

Anonymous — Mon, 16 Dec 2013 22:45:27 GMT

Well finger's crossed.

Why they can't just text back to confirm receipt, or a simple reference in my Rewards account, I don't know...

Re: O2 £20 Christmas Promotion

perksie — Mon, 16 Dec 2013 22:46:53 GMT

Nor do we, but you should be ok.

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 06:26:33 GMT

I've talked to a few colleagues who have heard of this in the gossip mill and have sent the text and reviewed a reply saying something like , we'll let you know if your in the criteria.

They didn't know one of the 7 listed phones needed to be purchased.

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 07:59:44 GMT

Hmm that's worrying. I've still not received a confirmation text (and did purchase one of the eligible handsets).

At the risk of sounding petty, if this doesn't work out I shall be departing O2 immediately upon finding out that's the case.

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 08:01:51 GMT

A bit drastic I agree to leave a network that gives good signal I presume for £20.

I sure they'll sort it for you.

Re: O2 £20 Christmas Promotion

adamtemp64 — Tue, 17 Dec 2013 08:04:42 GMT

http://www.o2.co.uk/termsandconditions/rewards/pay-and-go-20-pound-o2-rewards-christmas-promotion-terms-and-conditions no confirmation required see bold itialics

Get £20 into your O2 Rewards account to spend on topping up your credit, Ticketmaster tickets, accessories, or a £20 gift voucher to be spent at the following retailers: Argos, Amazon.co.uk, Boots, Debenhams, Marks & Spencer, John Lewis, WHSmith, iTunes.

Reward is available with selected Pay & Go handsets purchased between 7th November 2013 and 24th December 2013 (with a minimum £10 top up).

Selected handsets are: Blackberry 9720, Nokia Lumia 520, Nokia Lumia 625, Samsung Galaxy Fame, Samsung Galaxy S3 Mini, Sony Xperia M, Sony Xperia J

After buying qualifying Pay and Go handset you need to text 'christmas' to 50202. Opt in text must be sent before 24th January 2014, from the handset purchased during the promotion period. Text will automatically opt you into O2 Rewards. Reward will be added to the account depending on eligibility and after the 31st January. Subject to availability. Invalid on returns.

Standard Pay & Go terms apply.

The third party merchants represented are not sponsors of the O2 promotion or otherwise affiliated with O2. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company’s website for additional terms and conditions which may apply to vouchers and services.

O2 Rewards: See o2.co.uk/terms for full terms and conditions for O2 Rewards. Online and internet-enabled phones, data charges may apply. Maximum reward £150 every three months. 5% for the first 6 months, 10% thereafter.

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 08:17:35 GMT

I've come in from GiffGaff so no change to the signal aspects.. 😉

As for making decisions on £20, it matters little the amount to be honest. If a promise is made I expect it to be kept and I'll vote with my wallet if need be.

As you say, I'm sure it'll be sorted - I just wish there was some sort of confirmation to remove all doubt. Given what you've heard though there is, and I still haven't received it - hence the uncertainty on my part.

Re: O2 £20 Christmas Promotion

adamtemp64 — Tue, 17 Dec 2013 08:09:19 GMT

It is all in the T&C I posted above

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 08:13:01 GMT

If you want speak to O2 customer services to see if they can confirm your opt in and put your mind to rest , and read the links in this thread.

And I agree with you that something should be supplied if criteria is met.

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 08:12:53 GMT

@adamtemp64 wrote:
It is all in the T&C I posted above

What is?

Re: O2 £20 Christmas Promotion

adamtemp64 — Tue, 17 Dec 2013 08:18:56 GMT

The clue it has worked is in the t&C if you had not sent the text you would have not been in the rewards programme unless you signed up the manual way. http://www.o2.co.uk/shop/paygotopup/10backontopups

So as you have a rewards account then I guess it is confirmation it will be applied in line with the t&c

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 08:22:30 GMT

That's the thing - I had already signed up to the Rewards programme (as per the instructions on the Rewards card that gets included with the SIM).

I'll give CS a call and report back. They should hopefully be able to see at their end that they've received the text (the live advisor last night couldn't - just said not to worry!).

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 08:24:38 GMT

Ok.

As you say let us know how you get on and at least your mind will be at rest if they can clarify.

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 08:28:00 GMT

Forgot to add - I've also got the additional concern that as I am porting in my old number all bets might be off if Rules 21 and 22 of the overarching Rewards rules apply!

21. To be eligible each Quarter, you must stay connected to O2 Pay & Go on your current mobile number until your Rewards have been claimed or saved. If you change your O2 Pay & Go mobile number during a Quarter you will not be eligible for any Rewards earned against the old mobile number at the end of that Quarter.

22. If you change your O2 Pay & Go mobile number during the Programme you must opt-in again on your new mobile number. Rewards will be earned from your new opt-in date to the end of that particular Quarter.

The live advisor unfortunately wasn't sure whether they would or not. I wonder if I can just send the text again once my new number is live?

Re: O2 £20 Christmas Promotion

Anonymous — Tue, 17 Dec 2013 08:32:57 GMT

Well no one on here can say how O2 will apply the t&c as we are all customers too.

The old saying 'if you don't ask you don't get' applies.

Good luck

Re: O2 £20 Christmas Promotion

adamtemp64 — Tue, 17 Dec 2013 08:33:01 GMT

As long as they recieve the sms before the deadline date you should be ok once the new number is active do not optin manually send the promotion text and see if it creates your reward account.

Then take screen grabs of the sent sms so you have proof