topic Re: making online payment in Pay Monthly

making online payment

Anonymous — Thu, 12 Dec 2013 21:12:49 GMT

I am gone mad. I gave up hope after I am not able to pay online for the last couple of days. I went into the O2 shop last week to give a notice about the changes on my account, I asked if I have anything to pay. I got told everything is solved, the next payment will be charged on my new account. Thinking I don't owe anyone now my phone is locked I can't call the obviously not free of charge phone number or any number. The link given on the website doesn't work, and I am at work for the next three days. I am willing to pay but I have seriously no idea how. Can anyone tell me???? Could I simply just have an account number and pay it online through my bank? Because this website doesn't seem to work...

Re: making online payment

Anonymous — Thu, 12 Dec 2013 21:22:47 GMT

If your My02 is not working or for some reason a direct debit has failed these are the alternatives to pay your 02 Bill.

How do I pay my bill?
1. Click Here and sign in to My O2

Click 'Pay Your Bill' under the 'My bill summary' section
Follow the easy step by step instructions

You can also pay using our automated payment line.

Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay.

You can also pay using our automated payment line. Call 0844 8090202 and choose option 1.3.

Please Note: Important.

If you normally pay your Monthly 02 Bill by Direct Debit, this may still be requested from your bank, if you make a payment within 48 hours of its due date.

Re: making online payment

perksie — Thu, 12 Dec 2013 21:22:01 GMT

Have you tried paying it online in MyO2> Payments?

No remedies are available for your madness I'm afraid! 🙂

Re: making online payment

Anonymous — Thu, 12 Dec 2013 21:25:52 GMT

Thanks. I will try the landline number. I am signed in, the link that says make payment doesn't work. But thanks anyway.

Re: making online payment

Anonymous — Thu, 12 Dec 2013 21:33:50 GMT

You're welcome.

Obvious remedy is to set up a direct debit.

Hope all goes Ok for you.

Re: making online payment

Anonymous — Thu, 12 Dec 2013 21:39:29 GMT

Yaaayyyyy :))))) Success :)) Only one more question (or two): Should I pop in the O2 store just to make sure I won't have to do the same next month? Most important of all: Will I be able to use my phone from tomorrow on?

Re: making online payment

Anonymous — Thu, 12 Dec 2013 21:43:00 GMT

I would suggest you call O2 tomorrow From a landline 0844 809 0202 5p / min or a friends o2 mobile on 202 to ensure the bar is lifted.

Re: making online payment

MI5 — Thu, 12 Dec 2013 21:43:08 GMT

The system usually updates overnight so you should be OK. When it;s working again call 202 to check your direct debit is set up OK.