topic Re: calls to channel islands in Pay Monthly

calls to channel islands

Anonymous — Thu, 31 Oct 2013 12:42:56 GMT

I received a taxt from o2 informing me that calls to channel islands mobiles will not be included in "free minutes" from 4th december. As one of my sons lives there, this will leave me with a real problem !

Re: calls to channel islands

jonsie — Thu, 31 Oct 2013 12:45:55 GMT

Seems this text is going out to everyone and I personally see no justification for it.

Re: calls to channel islands

Anonymous — Thu, 31 Oct 2013 12:50:10 GMT

Breech of contract?

Re: calls to channel islands

perksie — Thu, 31 Oct 2013 12:53:33 GMT

@jonsie wrote:
Seems this text is going out to everyone and I personally see no justification for it.

Doesn't sheepdog live on Anglesey, he had better watch out?

Re: calls to channel islands

perksie — Thu, 31 Oct 2013 12:57:02 GMT

@Anonymous wrote:
Breech of contract?

The Channel Islands and the Isle of Man are not part of the UK, they are dependencies so I would say no.

Re: calls to channel islands

Bambino — Thu, 31 Oct 2013 12:57:13 GMT

When did the Channel Islands stop being part of the UK?

Re: calls to channel islands

Anonymous — Thu, 31 Oct 2013 12:58:38 GMT

I see that point but surely if calls were included when you sign up for a contract they can't just remove it

Re: calls to channel islands

perksie — Thu, 31 Oct 2013 13:00:23 GMT

They are part of the British Isles which is not the same thing.

Re: calls to channel islands

perksie — Thu, 31 Oct 2013 13:02:23 GMT

@Anonymous wrote:
I see that point but surely if calls were included when you sign up for a contract they can't just remove it

That's a good point if the Channel Islands were specifically mentioned as being incuded.

Re: calls to channel islands

Bambino — Thu, 31 Oct 2013 13:05:58 GMT

I wonder if this has to do with the Ofcom ruling about fixed contracts? Looks like O2 are trying to do this before the rule comes into effect.

http://media.ofcom.org.uk/2013/10/23/protection-for-consumers-against-mid-contract-price-rises/

Re: calls to channel islands

perksie — Thu, 31 Oct 2013 13:09:55 GMT

@Bambino wrote:
I wonder if this has to do with the Ofcom ruling about fixed contracts? Looks like O2 are trying to do this before the rule comes into effect.
http://media.ofcom.org.uk/2013/10/23/protection-for-consumers-against-mid-contract-price-rises/

You could be right, just waiting now for the Offshore islands Bolt On to be released!

Re: calls to channel islands

Anonymous — Thu, 31 Oct 2013 15:43:30 GMT

I am in the middle of a 2-year contract with the Unlimited calls, texts and 1Gb data. At the time I took it out, calls to Jersey landlines and mobiles were inclusive. This was a significant part of me taking the contract because I have several relatives in Jersey.

Now I have got the text saying that the landlines are going to be billable at 35p/minute. In my opinion this is a Material Change to the terms of the contract and I will be looking at my options to cancel the contract and find another provider.

Re: calls to channel islands

jonsie — Thu, 31 Oct 2013 15:48:06 GMT

I wish you luck, it is a significant change to you. Let us know how you get on.

Re: calls to channel islands

adamtemp64 — Thu, 31 Oct 2013 16:03:15 GMT

more info here.

http://www.o2.co.uk/support/generalhelp/howdoi/ngnchange

But new contracts have had these excluded http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms since 30/03/2012

I guess this could be chalenged for contracts before the date above

Re: calls to channel islands

Anonymous — Fri, 01 Nov 2013 11:12:50 GMT

I just don't understand how I've had these texts and minutes included for the past month with my brand new contract and they've now decided to change, when I specifically asked if they would be included as the vast majority of calls I make are to family back in Jersey! If they'd done this a month earlier, I wouldn't have signed for two years!

Re: calls to channel islands

perksie — Fri, 01 Nov 2013 11:26:16 GMT

@Anonymous wrote:
I just don't understand how I've had these texts and minutes included for the past month with my brand new contract and they've now decided to change, when I specifically asked if they would be included as the vast majority of calls I make are to family back in Jersey! If they'd done this a month earlier, I wouldn't have signed for two years!

If you see this as a significant change to the terms of your contract, make a formal complaint and ask to be released from it:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

If O2 don't agree with you the Ombudsman may well do.

Re: calls to channel islands

MI5 — Fri, 01 Nov 2013 11:38:06 GMT

The Ombudsman will have a field day with this one.....

Re: calls to channel islands

Anonymous — Fri, 01 Nov 2013 11:39:44 GMT

Those terms and conditions say inclusive minutes can't be used for 07 numbers in Channel Islands I can't see where it says about landlines?

Re: calls to channel islands

Toby — Fri, 01 Nov 2013 11:59:00 GMT

Hi chredo, Thanks for posting your thoughts and I shall pass them back to the team, I have retrieved some more info on the change below:

O2 removed these number types from our inclusive bundles as these are not standard domestic calls and telecoms providers are applying higher costs to us. It is no longer sustainable for us to absorb these charges.

Customers who are regular callers to Jersey/Guernsey and Isle of Man can buy International Extras Bolt On, and get 30 minutes of calls for £5 or 70 minutes for £10.

We are the last network to remove these ranges from inclusive minute allowances. More info here: http://www.o2.co.uk/support/generalhelp/howdoi/specialnumbers

We have been clear in our terms and conditions that call charges to Jersey, Guernsey and IoM are excluded in our bundles.

For some time we have included them for customers, and this has been great value for our customers. However telecoms providers are now applying higher costs to us when routing these calls and unfortunately it is no longer sustainable for us to absorb these charges.

Re: calls to channel islands

Anonymous — Fri, 01 Nov 2013 12:01:54 GMT

Where does it say in the terms and conditions that landlines are excluded?