topic Re: Expiring Contract - Automatic price Increase? in Pay Monthly

Expiring Contract - Automatic price Increase?

Anonymous — Thu, 05 Dec 2013 14:54:43 GMT

So a couple of days ago I had a gentleman from o2 phone me and let me know my contract is coming to an end.
It's a 12 month sim only contract for £20 with Unlimited texts, Unlimited calls and 1gb data. When I told him that I was going to go into store to sort it out he got rather aggresive with me. He told me that if I didnt upgrade it would change my bill to £31 and kept asking 'Is this okay with you?'
Being cautious of not verbally agreeing a new deal, I again said I wiould visit the store. This same exchange happened 3 or 4 times before I had to just had to say goodbye and hang up.
My previous experience is that the contract continues/rolls over until I provide 30 days notice (although this has always been a 24month phone and sim contract)
So my question is - Can they actually just increase my bill or was he just trying to scare me into taking a new contract? Cheers for you help
James

Re: Expiring Contract - Automatic price Increase?

MI5 — Thu, 05 Dec 2013 14:57:48 GMT

Scare tactics and pretty vile ones too. These are often 3rd parties trying to force you to upgrade so it's best just to hang up and not engage in any conversation at all with them....

Re: Expiring Contract - Automatic price Increase?

Anonymous — Thu, 05 Dec 2013 15:02:08 GMT

If you have caller blocking facilities then add that incoming call number to it.

Atrocious some of the tactics and sales pitches these companies use.

Check in your myo2 preferences to turn off being contacted and write to o2 to remove yourself from 3rd party companies if you don't want these types of calls.

Re: Expiring Contract - Automatic price Increase?

adamtemp64 — Thu, 05 Dec 2013 15:06:06 GMT

Any contract just becomes a 30 day rolling contract at the end of the minimum term with no change to monthly fee (except refresh which drops to line rental only)

Re: Expiring Contract - Automatic price Increase?

perksie — Thu, 05 Dec 2013 15:20:47 GMT

@Anonymous wrote:

So my question is - Can they actually just increase my bill or was he just trying to scare me into taking a new contract?

No they can't legally, but if they were an O2 Partner (possible) you should check to make sure that nothing in your MyO2 account has been changed.

Did you manage to get the number they were using to call you?

Re: Expiring Contract - Automatic price Increase?

Anonymous — Thu, 05 Dec 2013 16:05:02 GMT

Thanks for the quick reply guys. I will pop into the store just round the corner when I finish work just to check nothing been changed.

And yes I did get the number

Re: Expiring Contract - Automatic price Increase?

Anonymous — Thu, 05 Dec 2013 15:36:55 GMT

I'm sure it'll be fine but it can't harm to set your mind at rest.

Re: Expiring Contract - Automatic price Increase?

perksie — Thu, 05 Dec 2013 15:42:41 GMT

I can only find this as an O2 number, I'll ask the community staff to check this out.

You can check your account in MyO2 online at any time.

Re: Expiring Contract - Automatic price Increase?

Anonymous — Thu, 05 Dec 2013 16:08:15 GMT

If it was o2 then that would be disappointing that such an aggressive call would be made.

I'd be making a complaint.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28RelatedHelp%29,CASE=46943