topic Re: upgrade change of mind in Pay Monthly

upgrade change of mind

Anonymous — Mon, 25 Nov 2013 02:42:28 GMT

Hi
I upgraded a month early over the phone and paid small Charge which I'm ok with. However I'm not too happy with my phone (I went from iPhone 4s to Samsung s4) how that I've handled it I realise that it is a bit too big. My question is what are my options now? I ordered it on Wednesday and is Monday now. Can I ring them and change the handset as I'm within my cooling off period. Or would I cancel my upgrade? In which case would I get my £40 early upgrade fee back? Just thought I'd check where I stand before calling them up. Many thanks in advance.

Re: upgrade change of mind

Anonymous — Mon, 25 Nov 2013 05:33:21 GMT

I take it this was a speed to refresh fast track upgrade?

If so, the conditions of a fast track upgrade is that the upgrage fee isn't refundable and you waive the cooling off period.

Re: upgrade change of mind

Anonymous — Mon, 25 Nov 2013 07:58:07 GMT

Thank you for your reply.
Does this mean I can't change the handset?

Re: upgrade change of mind

adamtemp64 — Mon, 25 Nov 2013 08:02:45 GMT

you can change you mind on the handset

http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh

When you take an O2 Refresh Phone Plan through the Offer, you can change your mind about which phone you take in the first seven working days or you can cancel your entire O2 Refresh package (both Phone Plan and Airtime Plan) as part of our standard 'Change Your Mind' policy. This means you can:

change your phone for a different phone available on O2 Refresh (which may involve signing up to a different Phone Plan); or
b. subject to paragraphs 9 and 10 below, cancel both the Airtime Plan and Phone Plan, get a refund on any upfront payment you may have made for your phone and return the phone to us.

Re: upgrade change of mind

Anonymous — Mon, 25 Nov 2013 08:17:32 GMT

Whoops, slightly misread the original post. You may change the handset within the first 7 days, best thing to do is just call 202 asap. The fast track fee isn't refundable though as it's effectively paying off (with a discount) the remaining line rental from your previous contract so is unaffected by whichever handset you upgrade to.

Re: upgrade change of mind

Anonymous — Mon, 25 Nov 2013 13:17:56 GMT

Perhaps give it a few days to adjust.

Hope you end up with the handset of choice.