topic Re: Quitting Pay and Go Go Go in Pay Monthly

Quitting Pay and Go Go Go

Anonymous — Wed, 13 Nov 2013 23:20:54 GMT

Hey everyone,

I recently moved over to Pay and Go Go Go, and frankly I am not at all impressed, so I would like to swap back to Pay and Go.

The questions is, how do I do it? I am at a loss to know what to do.

Thanks in advance to anyone who can help.

Re: Quitting Pay and Go Go Go

perksie — Wed, 13 Nov 2013 23:24:04 GMT

You should be able to log into your MyO2 account and change to a different tariff there.

If that doesn't work for you look in "Contact us" at the foot of the page for how to get in touch with O2.

Re: Quitting Pay and Go Go Go

Anonymous — Wed, 13 Nov 2013 23:28:09 GMT

Thanks for your response. However, when I log in, I get the messages 'The subscriber is not a valid Prepay customer' and 'Unfortunately you can't change your tariff at the moment.<br/>There's a technical problem. For help, contact customer service.'

Apparently there is no longer a live chat option, so I suppose I am left to phone customer services...? I can't access any of my o2 services on the mobile phone, they never work.

Re: Quitting Pay and Go Go Go

perksie — Wed, 13 Nov 2013 23:29:01 GMT

Live chat and CS may be closed until the morning, the opening times are in "Contact us".

Re: Quitting Pay and Go Go Go

jonsie — Thu, 14 Nov 2013 06:14:57 GMT

I believe you can only change tariff once in any 30 day period.

Re: Quitting Pay and Go Go Go

MI5 — Thu, 14 Nov 2013 10:52:26 GMT

@jonsie wrote:
I believe you can only change tariff once in any 30 day period.

Correct.

If you have just switched over you will have to wait to change your tariff.

You can request it and it will change automatically at your aniversary date, but not immediately.

Re: Quitting Pay and Go Go Go

perksie — Thu, 14 Nov 2013 11:01:01 GMT

How can anyone choose a traiff, then say they're not happy with it?

Re: Quitting Pay and Go Go Go

Anonymous — Thu, 14 Nov 2013 12:43:16 GMT

How can anyone choose a tariff and then say they're not happy with it?

Maybe once they've started using it and realise it doesn't work for them?

Re: Quitting Pay and Go Go Go

perksie — Thu, 14 Nov 2013 12:57:49 GMT

@Anonymous wrote:
How can anyone choose a tariff and then say they're not happy with it?

Maybe once they've started using it and realise it doesn't work for them?

It's clear what you get and all the Pay and Go tariffs are here to view, so nothing is hidden:

https://www.o2.co.uk/freesim/

Re: Quitting Pay and Go Go Go

MI5 — Thu, 14 Nov 2013 12:59:29 GMT

Coma, what problems are you having with Pay & Go Go Go ?

Re: Quitting Pay and Go Go Go

Anonymous — Thu, 14 Nov 2013 13:03:42 GMT

Yes, I know. I haven't suggested that anything is 'hidden' simply that it doesn't work for me. It sounded like a good plan, but in practice, it hasn't been a good package for me. Nothing personal!

Re: Quitting Pay and Go Go Go

perksie — Thu, 14 Nov 2013 13:07:59 GMT

Well if you tell us what's wrong with it we can pass this back to O2 and it could be redesigned.

Strange though as I've never seen anyone say this in time it's been on sale.

Re: Quitting Pay and Go Go Go

Anonymous — Thu, 14 Nov 2013 13:08:09 GMT

MI5 - I mainly make calls to other o2 numbers, and the 75 minute allowance isn't really enough, if o2 offer better deals for o2 - o2 calls, I'd probably rather go with that. I also don't get any internet coverage withthe plan, as I am using a Blackberry, so I need to add the Bolt On on top of the Pay & Go Go Go, which increases the price to a point where I think I am surely better off going with another plan.

Re: Quitting Pay and Go Go Go

MI5 — Thu, 14 Nov 2013 13:09:45 GMT

Ah, as a BB user you would be better off with the BB Text & Web SIM.

Re: Quitting Pay and Go Go Go

perksie — Thu, 14 Nov 2013 13:12:48 GMT

Rather obvious when we know what phone you have.

MI5 have you got the crystal ball again?

Re: Quitting Pay and Go Go Go

Anonymous — Thu, 14 Nov 2013 13:13:10 GMT

A live chat adviser has suggested an O2 limited tariff, for £15 including the BB Bolt on...

Re: Quitting Pay and Go Go Go

MI5 — Thu, 14 Nov 2013 13:30:42 GMT

O2 unlimited doesn't include a BB bolt on but you can add it. £10 for unlimited (free o2 to o2 calls) and £5 for the bolt on.

Re: Quitting Pay and Go Go Go

Anonymous — Thu, 14 Nov 2013 13:34:27 GMT

I was offered "£15 O2 unlimited tariff + Blackberry BOlt On for £5 and in total it'll give you O2 to O2 unlimited calls + O2 texts + 500mb data + unlimited BBM and you'll also keep £10 as calltime balance"...

Re: Quitting Pay and Go Go Go

MI5 — Thu, 14 Nov 2013 13:36:15 GMT

All the correct info is here https://www.o2.co.uk/freesim/