topic Re: ANY CUSTOMER LOYALTY AT ALL FROM O2??? in Pay Monthly

ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 14:43:18 GMT

Has anyone ever had any sort of customer loyalty from o2? been with them for 12yrs and every yr its the same.. this yr i went to upgrade my phone to 5s online, £42 a month 24mnths, free handset. i had a problem and couldnt complete order. come back today to finish the order and it wont let me order from the basket as its now £29.99 extra for the handset...

spoke to o2 after a 20min wait and theyre not interested as usual.. pretty annoyed tbh

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 14:48:13 GMT

They operate a fair deal Policy

Both existing and new customers get the same deal.

No such thing as loyalty now I'm afraid.

😞

I'd suggest going into an O2 shop or ring them on 202 from your mobile or seek out deals at an independent such as CPW.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 14:55:20 GMT

yeh its probably time for a change anyways, they're signal in my town has gone poor for some reason over the last 12mnths.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 14:59:27 GMT

Updating their network..soon you should have full all the time. Best offers I always get from customer service, usual much better then from the shop even online. Give them call and try, wont cost u peny.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

perksie — Mon, 11 Nov 2013 15:03:05 GMT

@Anonymous wrote:
Updating their network..soon you should have full all the time.

That's a brave prediction, I'm sure we would know about it if O2 had ever promised that.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 15:05:28 GMT

Well in the same I hope. Only what I want from santa this christmas is Full signal and 3G.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 15:17:58 GMT

yeh i rang before posting on here, they didn't want to know though.. just said that theres been a price increase.. even though the offer was still in my basket as well..

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 15:27:20 GMT

Take a screen shot of your basket and e mail O2 with it to see what they say.

https://www.o2.co.uk/apps/help/help

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 16:01:48 GMT

haha gets better, had a chat with an adviser online, they can't offer any past deals, even though its still in my basket, only new deals. i was very polite, but did mention the new deals are just price increases? as soon as i asked about when my contract ends and enquired about when to contact about cancelling, o2 ended the chat!! saved the session for future ref

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 16:24:52 GMT

Circumvent Live Chat.

They are non uk outsourced call centres who are generally ok for low level non account enquiries.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Mon, 11 Nov 2013 17:19:46 GMT

None! It has taken me two days and almost four hours on the phone to get on to them to answer. I'm sure I only got through because I changed from looking to cancel contract to upgrade. My son has advised me to tweet about the rotten service and not to be taken offline when I do(something about letting it go viral ?). At least then everyone who feels like 02 doesn't give a hoot about existing customers can be heard publicly!

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

MI5 — Mon, 11 Nov 2013 17:56:19 GMT

Viral

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

perksie — Tue, 12 Nov 2013 00:03:26 GMT

If I had a pound for every time I had seen this threat to embarrass O2.....................

Viral indeed!

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Patonthenet — Tue, 12 Nov 2013 00:26:39 GMT

I had £6 loyalty for years, the only way to get anything was to ask to close account!

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

jonsie — Tue, 12 Nov 2013 03:42:37 GMT

Sometimes that may work but it can depend on who you talk to.. It's certainly not standard policy.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Tue, 12 Nov 2013 07:00:23 GMT

You have hit the nail on the head. Go into one of their retail stores and experience for yourself the disregard they have for their customers. Also, what's with the Rewards being broken? When is it going to be fixed?

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Tue, 12 Nov 2013 07:09:48 GMT

I've noticed that link being down for a few days.

@Toby
@Chiara

Can you feed this back regarding the link.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Tue, 12 Nov 2013 08:16:58 GMT

You probably got wrong person. When I got upgrade 1. lady charged me £200 for a handset and couple minutes later when I noticed that price in o2 web is cheaper all been already agreed. 2. lady turn charge to £60. So m probably the lucky one.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

cy8rm4n — Wed, 13 Nov 2013 10:44:45 GMT

I always check billmonitor for cheaper or better deals. I've even come across upgrade deals on O2 but from 3rd party companies that give more minutes/texts/data for a lesser price. Also if you have a broadband TV package check with that company as they can be very competitive for existing customers.

I know people on Tesco & EE who do get offered incentives when it's upgrade time so loyalty does still count for some companies.

After a bit of research if you still want to upgrade your current contract get back in touch with O2 & tell them what you can have & for how little to see if they'll match it.

Re: ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous — Thu, 21 Nov 2013 21:43:45 GMT

they dont give a hoots mate... ive been with them forever and always get bad offers and bad service... once this crappy contract is up i will move on and never use them ever again. buy from places like mobiles.co.uk they are resellers and you will ALWAYS find better offers there.