topic Re: Email to SMS service not working? in Pay Monthly

Email to SMS service not working?

dougwzz98 — Wed, 06 Nov 2013 16:52:43 GMT

Is anyone else experiencing a problem with email to SMS notifications not being received? I use this service quite a bit, and have noticed starting today that although the emails are arriving OK I'm not getting the corresponding SMS message.

TIA.

--Doug.

Re: Email to SMS service not working?

adamtemp64 — Wed, 06 Nov 2013 16:56:26 GMT

Yes another thread it has been switched off for all customer like web text,

I take it you still have o2 broadband? if not email will go as well very soon

Re: Email to SMS service not working?

dougwzz98 — Wed, 06 Nov 2013 17:09:54 GMT

Ah right so this service is another casualty of the SKY takeover...thanks for the info.

--Doug.

Re: Email to SMS service not working?

perksie — Wed, 06 Nov 2013 18:26:29 GMT

Nothing to do with Sky, this is a decision made by O2.

Re: Email to SMS service not working?

adamtemp64 — Wed, 06 Nov 2013 18:39:09 GMT

just seen on twitter to @browni that it should not affect customers still on o2 adsl (but not sure of that reply yet)

Re: Email to SMS service not working?

Anonymous — Thu, 07 Nov 2013 08:56:07 GMT

I have just been on the phone to O2 customer services and they say that all customers who used the "O2 email to mobile" service were informed by SMS or email back in September that the service would be stopping on 6 November (I most certainly wasn't), which is strange as the O2 wesbite makes no mention of it and in fact still has the instructions on how to set up "O2 email to mobile". Now they no longer provide this service, I will be moving to another broadband provider, as this was the only thing that kept me with O2/Sky.

Re: Email to SMS service not working?

dougwzz98 — Thu, 07 Nov 2013 09:27:13 GMT

I also do not recall seeing an email or SMS informing me that the service was ending. I was thinking of moving provider anyway so this is another reason for doing so. I've done some tests using IMAP instead of POP3 to get my (non-O2) email to mobile and this (for me at least) provides a similar 'immediate' notification when email arrives.

Re: Email to SMS service not working?

perksie — Thu, 07 Nov 2013 12:04:26 GMT

@Anonymous wrote:
Now they no longer provide this service, I will be moving to another broadband provider, as this was the only thing that kept me with O2/Sky.

As you are an O2 Broadband customer you are unaffected, which is why you haven't been notified.

Re: Email to SMS service not working?

Anonymous — Thu, 07 Nov 2013 12:15:06 GMT

But I am affected as "O2 email to mobile" no longer works. When I spoke to O2 "Customer Services", they said that everyone who used the "O2 email to mobile" service was informed back in Sept that it would be stopping on 6 November. This was categorically not true.

Re: Email to SMS service not working?

perksie — Thu, 07 Nov 2013 13:03:07 GMT

You're splitting hairs, as the service is not closing down for broadband users, you were not contacted as you had no reason to be.

The reason it's not working is inknown as yet and it's being investigated.

Re: Email to SMS service not working?

Anonymous — Thu, 07 Nov 2013 14:05:06 GMT

At the risk of repeating myself - Customer Services told me that "O2 email to mobile" was being phased out as of 6 November and that all users of this particular service (i.e. "O2 email to mobile" and not O2 email) had been informed of this back in September. Thus the reason it is not working is that it no longer exists!

Re: Email to SMS service not working?

perksie — Thu, 07 Nov 2013 14:14:46 GMT

@Anonymous wrote:
At the risk of repeating myself - Customer Services told me that "O2 email to mobile" was being phased out as of 6 November and that all users of this particular service (i.e. "O2 email to mobile" and not O2 email) had been informed of this back in September. Thus the reason it is not working is that it no longer exists!

At the risk of doing the same, you were misinformed, this service has a fault that is being investigated.

It has only been stopped for people who don't use O2 Broadband.

If you had searched the forum first you would have seen this, and the response from O2:

http://community.o2.co.uk/t5/Other-Products-Services/Email-to-Mobile-Why-has-it-stopped/m-p/562632#M9893

Re: Email to SMS service not working?

Anonymous — Thu, 07 Nov 2013 14:14:08 GMT

Just repeating what CS told me. As it hasn't now worked for two days, I am tending to believe them.

Re: Email to SMS service not working?

perksie — Thu, 07 Nov 2013 14:15:18 GMT

Just use the link above.

Re: Email to SMS service not working?

Anonymous — Thu, 07 Nov 2013 14:22:20 GMT

Tried that and the reply was " All messages to short code 30102 for O2 Email to mobile must be sent via MMS/Picture messages. Messages to short code 30102 are free". On my phone I do not have the option to specify whether I am sending an SMS or MMS - if I send a picture it is sent as MMS otherwise it is SMS - so not sure how deal with that.

Re: Email to SMS service not working?

perksie — Thu, 07 Nov 2013 15:12:41 GMT

Keeping your posts to one thread makes it much easier to follow what's going on.

Re: Email to SMS service not working?

Anonymous — Thu, 07 Nov 2013 15:15:38 GMT

Yup - understand. But there were already two threads being dealt with by different people. So - any idea how I can get a status report from 30102?

Re: Email to SMS service not working?

MI5 — Thu, 07 Nov 2013 15:21:48 GMT

What phone do you you have?

Re: Email to SMS service not working?

Anonymous — Fri, 08 Nov 2013 13:20:49 GMT

Xperia Ray

Re: Email to SMS service not working?

MI5 — Fri, 08 Nov 2013 15:34:08 GMT

On my SP, I go to create a message and hit the 3 dots top right then choose "Add Subject".
This then converts message to an MMS.