topic Re: restriction on my phone? in Pay Monthly

restriction on my phone?

Anonymous — Tue, 29 Oct 2013 12:55:48 GMT

Hi all, I hope you can help?

I'm in Tenerife at the moment, used my phone fine for 2 days, then yesterday it says that I cannot be connected due to a restriction? I have paid everything to date, so I know it's not a bill problem but can't find anything to help? Can't even call 202?

Hope someone can help?

Thanks

Nicki

Re: restriction on my phone?

jonsie — Tue, 29 Oct 2013 13:05:22 GMT

Have you tried removing and cleaning the simcard or tried manually to connect to another network.

Check your account is ok by contacting customer service : From abroad +44 844 809 0200

or try using the webchat option.

Re: restriction on my phone?

Anonymous — Tue, 29 Oct 2013 13:06:16 GMT

There's an international spending cap on most accounts be default (around £40), if you've been using your phone alot you may have hit this cap. If you have access to another phone you can call customer service on +44 844 809 0200.

Re: restriction on my phone?

Anonymous — Tue, 29 Oct 2013 13:13:52 GMT

Hi, thanks for the replies, trouble is, my daughter's phone is the same,and she hasn't used it at all?

Re: restriction on my phone?

MI5 — Tue, 29 Oct 2013 13:15:53 GMT

I think the £40 cap is for data charges and it assumes you are not using O2 Travel....
From what you say it sounds like a local network fault so I would try manually selecting a different network.

Re: restriction on my phone?

Anonymous — Tue, 29 Oct 2013 13:18:13 GMT

Thanks, I'll give it a go

Re: restriction on my phone?

Anonymous — Tue, 29 Oct 2013 13:19:41 GMT

Couple of things I should have mentioned is I can send texts and receive calls

Re: restriction on my phone?

jonsie — Tue, 29 Oct 2013 14:52:57 GMT

Definitely sounds like a local network problem.

Re: restriction on my phone?

Anonymous — Tue, 29 Oct 2013 15:20:46 GMT

"Need to find myself", that's so 1970s! I expect the weather will be much better in Thailand.

Re: restriction on my phone?

jonsie — Tue, 29 Oct 2013 16:03:51 GMT

Hopefully but it's wet at the moment! However at least it's warm rain!