topic Re: adding another phone to my contract in Pay Monthly

adding another phone to my contract

Anonymous — Fri, 04 Oct 2013 07:33:58 GMT

Does anyone no if i can add another phone to my contract???

Re: adding another phone to my contract

MI5 — Fri, 04 Oct 2013 07:46:55 GMT

Yes, you can as long as you meet the payments you'll be fine....

Re: adding another phone to my contract

jonsie — Fri, 04 Oct 2013 10:55:43 GMT

It will probably be a case of a further credit check but there shouldn't be a problem if your payment history is up to date.

Re: adding another phone to my contract

Anonymous — Fri, 04 Oct 2013 11:55:46 GMT

Well I tried to do this to mypersonal account of around 5 years, but failed.

My payment history is superb, but credit history bad in recent years.

However, I got an iphone 5s upgrade via my business account, which was due and also fine, but they wont so much as give me a sim only on my personal account as the computer says no and there is no human in o2 who can overide it.

John

Re: adding another phone to my contract

Anonymous — Fri, 04 Oct 2013 12:03:24 GMT

@Anonymous wrote:
Does anyone no if i can add another phone to my contract???

After chatting to O2 about this I was told NO you can not add a new phone to your existing contract, the only solution is to take out another contract, which then comes with the same checks as a new customer etc..

Re: adding another phone to my contract

MI5 — Fri, 04 Oct 2013 13:50:45 GMT

@Anonymous wrote:
@Anonymous wrote:
Does anyone no if i can add another phone to my contract???
After chatting to O2 about this I was told NO you can not add a new phone to your existing contract, the only solution is to take out another contract, which then comes with the same checks as a new customer etc..

I think this is down to semantics and your definitions of the words used.

You can only have 1 phone (or SIM) per account, but you can have any number of accounts on your contract......

I have 2 and have just added a third.....

Re: adding another phone to my contract

Anonymous — Fri, 04 Oct 2013 13:53:17 GMT

@MI5 wrote:
@Anonymous wrote:
@Anonymous wrote:
Does anyone no if i can add another phone to my contract???
After chatting to O2 about this I was told NO you can not add a new phone to your existing contract, the only solution is to take out another contract, which then comes with the same checks as a new customer etc..

I think this is down to semantics and your definitions of the words used.
You can only have 1 phone (or SIM) per account, but you can have any number of accounts on your contract......
I have 2 and have just added a third.....

To me adding a phone to my account is something like what EE do.

You have a master account, then you can add upto 4 other devices, which get a new number but share your data.

Anything else is just taking out an additional contract.

Re: adding another phone to my contract

MI5 — Fri, 04 Oct 2013 13:58:08 GMT

OK, wasn't thinking of data sharing, but yes in that case you would be correct.
I was thinking of one contract in my name for example, then my kids and wife's phone attached so I just pay one bill a month....

Re: adding another phone to my contract

Anonymous — Fri, 04 Oct 2013 14:04:45 GMT

@MI5 wrote:
OK, wasn't thinking of data sharing, but yes in that case you would be correct.
I was thinking of one contract in my name for example, then my kids and wife's phone attached so I just pay one bill a month....

Yeah that is another way to look at it.

O2 did however tell me THAT was not possible when I asked them. Obviously it is however as that is what you do.

The lady said it would all be seperate bills and accounts and thus seperate direct debits.

Maybe she was new or something.

Re: adding another phone to my contract

MI5 — Fri, 04 Oct 2013 14:07:05 GMT

You probably need to get the right person.... Some staff seem to be able to do more than others these days 😞

Re: adding another phone to my contract

Anonymous — Fri, 04 Oct 2013 14:14:01 GMT

@MI5 wrote:
You probably need to get the right person.... Some staff seem to be able to do more than others these days 😞

Yep, absolutely. Same with every company though so absolutely not limited to O2.

For the consumer, it's a big issue, information needs to be consistent.

Re: adding another phone to my contract

Anonymous — Sat, 05 Oct 2013 10:26:03 GMT

yes you can I did it last wednesday, but I actually went into the o2 shop and they sorted it without problems