topic Re: I bought text messages but did not recieve a code to my phone. in Pay Monthly

I bought text messages but did not recieve a code to my phone.

Anonymous — Fri, 13 Sep 2013 20:35:32 GMT

I have just bought £1.50 worth of text messeges but have not received the authorization code to my phone. I checked my details in my account and it has the same phone number as the phone I am using. So it could not have been sent to the wrong number.

Why can't you choose to have it sent to your email address? It says to wait 24 hours ??? That is no good to me. I bought them to use now. 😞

I would appriciate a solution. It is not the first time it has happened.

Thanks in advance.

Re: I bought text messages but did not recieve a code to my phone.

Anonymous — Fri, 13 Sep 2013 20:46:13 GMT

What tariff are you on !

Check in Myo2

Try speaking to Live Chat as customer services is shut now until Tomorrow.

http://www.o2.co.uk/mobile/contactus

Customer services will re open tomorrow morning.

Payg Customer Service
From your O2 mobile 4445
25p per call
From a landline 0844 8090222 5p / min

Re: I bought text messages but did not recieve a code to my phone.

jonsie — Fri, 13 Sep 2013 20:46:30 GMT

There has been problems for months with receiving codes for online texts and there are a number of threads about it. Only customer service can resolve this for you I'm afraid.