topic Re: Paying my bill in Pay Monthly

Paying my bill

Anonymous — Thu, 29 Aug 2013 23:55:26 GMT

i have been getting text messages to tell me to pay my bill but everytime i phone the number to pay it just beeps and dosent ring or let me through, so i tried paying online but it also will not work. They will not take payment details through chat which is fair enough , but how am i suppose to pay my bill? my phone has now been cut off and i can no longer send messagers or use my phone calls.

Re: Paying my bill

jonsie — Fri, 30 Aug 2013 00:03:56 GMT

You need to call customer service. Can you borrow a friend's phone who could possibly be on O2? I thought you could contact customer service even if outgoing calls were barred, but maybe not.

From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min

Re: Paying my bill

Anonymous — Fri, 30 Aug 2013 00:07:31 GMT

thank you but every time i phone 202 my phone still cuts off and i have no landline phone

Re: Paying my bill

perksie — Fri, 30 Aug 2013 00:08:29 GMT

You will need to use another phone or write in.

You will have had reminders about the bill being due at least 2 weeks in advance, and you really should have a direct debit in place so this doesn't happen.

How to "Pay my Bill":

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,T=vanillaCase,VARSET_COBJID=48665,Problem=Obj%2848665%29

See "Contact us" at the foot of the page for all the ways to get in touch.

Re: Paying my bill

Anonymous — Sat, 02 Nov 2013 15:23:06 GMT

Ring 202 from your mobile x

Re: Paying my bill

perksie — Sat, 02 Nov 2013 15:36:34 GMT

@Anonymous wrote:
Ring 202 from your mobile x

The OP has said that due to being disconnected for non-payment of their bill, they're unable to do that.