topic Re: ID to upgrade in Pay Monthly

ID to upgrade

Blakey1152 — Wed, 28 Aug 2013 15:04:23 GMT

Hi,

I am going to go to an O2 store tomorrow to hopefully upgrade my phone to a new 4G tariff

What ID do I need to take with me.

I can't remember what I took before!

I think they just used my debit card for payment and that was it!

I was hoping to get one of those pop up things "can we help you?" that appears on the site with regularity but of course..not today!!

I don't have a passport but I do have a new style provisional driving licence.

Blakey

Re: ID to upgrade

Anonymous — Wed, 28 Aug 2013 15:07:46 GMT

Hi,

They will scan your sim and send a text/ring you to prove your in ownership of the account.

It cant harm I supose taking any other forms of I.D for peace of mind.

Mobile chat link ;

http://www.o2.co.uk/mobile/contactus

Re: ID to upgrade

perksie — Wed, 28 Aug 2013 15:07:37 GMT

Ring them on the free 202 number just to check.

Re: ID to upgrade

Anonymous — Wed, 28 Aug 2013 15:30:49 GMT

I took a recent utility bill with my current address on, and a copy of my Nank statetment, they were accepted as ID.

Re: ID to upgrade

Anonymous — Wed, 28 Aug 2013 15:40:44 GMT

@Anonymous wrote:
I took a recent utility bill with my current address on, and a copy of my Nank statetment, they were accepted as ID.

Whats a "Nank" Statement ?

Re: ID to upgrade

Anonymous — Wed, 28 Aug 2013 18:14:15 GMT

To upgrade you should just need your phone with you. They'll send a code to your phone that then give them. Take something with your address on it just incase.

Re: ID to upgrade

Blakey1152 — Thu, 29 Aug 2013 18:38:55 GMT

Hi all,

Just to clarify they just needed a debit card and as mentioned in earlier posts they send a message to your phone with a security code on.

They also asked me how much my last bill was approximately - so I guess thats just a random security question thrown in.

Blakey