topic Re: Constant spam from O2 in Pay Monthly

Constant spam from O2

Anonymous — Fri, 23 Aug 2013 10:43:45 GMT

I am desperate to stop the O2 spam coming on my phone.
I get 3-4 messages a day from O2 and there seems to be no way to stop them.
I disabled the spam from my settings and it kept happening. I texted stop a few times. I called 2220 and updated my settings to switch all messages off and despite doing all that they keep coming. I chatted to a couple of "gurus" online who promised it would stop, the last of whom made a promise that I would never, ever be contacted again and yet I received 3 texts the next day!
There seems to be absolutely no way of stopping the spam. I now compiling a log of all the chats I've had with O2, the reference numbers they've given me and getting ready for a complain and reporting them for unsolicited advertising without my consent.
It's bad enough we receive spam from dubious sources, I really don't need my own telecom company to swarm my phone with promotional garbage and give me absolutely no way to stop it!

Re: Constant spam from O2

adamtemp64 — Fri, 23 Aug 2013 11:19:56 GMT

HAve you tried in myo2 as well?

Are you payg or pay monthly ? best to ring 202 if monthlu or 4445 if payg.

Once you have your log use the complaints review service impartial review service .

Re: Constant spam from O2

Anonymous — Fri, 23 Aug 2013 11:18:17 GMT

What are the txts advertising?

I'll take a guess at O2 Priority, Priority Moments...what else?

As mentioned above, you can turn off the communications you recieve in My O2 at the top right of this screen.

Re: Constant spam from O2

perksie — Fri, 23 Aug 2013 11:21:30 GMT

@Anonymous wrote:
What are the txts advertising?

Good point, are these texts definitely from O2?

Re: Constant spam from O2

Anonymous — Fri, 23 Aug 2013 11:30:23 GMT

1) Click on My O2 in the top right of the screen and then select "Update personal details". At the bottom of the screen are two check boxes (one might be greyed out), untick the bottom one which states "O2 partner offers, messages, competitions and free offers". press the "Change my details" button.

2) Click on My O2 in the top right of the screen and then select "Your mobile account". On the left of the screen choose "My choices" in the menu bar. From here you can select what contact O2 can make with you with regard to promotions, etc. Select "Nothing just now" then scroll down and untick all the boxes under the "What's the best way to talk to you?" heading. Keep scrolling down and untick everything under the "What else gets you going" heading then click save my choices.

Thats you pretty much stopped O2 being able to send you spam texts.

Re: Constant spam from O2

Anonymous — Fri, 23 Aug 2013 16:42:25 GMT

Ive done all this, checked off everything, this still getting stupid spam texts, from stupid freaking service. how do i turn these disruptive messages off????

I even called, the robot woman on the phone says something along these lines; you currently have not signed up for any of our wonderful (crappy) spams messages.

Re: Constant spam from O2

jonsie — Fri, 23 Aug 2013 16:35:08 GMT

complain to customer service and please moderate your language on here.

Re: Constant spam from O2

Anonymous — Fri, 23 Aug 2013 16:42:49 GMT

how and where? please

Re: Constant spam from O2

Bambino — Fri, 23 Aug 2013 17:02:51 GMT

http://www.o2.co.uk/contactus

Re: Constant spam from O2

Anonymous — Fri, 23 Aug 2013 19:13:22 GMT

They keep sending me "offers" with a line at the end saying "text STOP to 2020 to stop these messages", I always do, but the messages carry on anyway! Eh?

Re: Constant spam from O2

perksie — Sat, 24 Aug 2013 10:40:03 GMT

@Anonymous wrote:
They keep sending me "offers" with a line at the end saying "text STOP to 2020 to stop these messages", I always do, but the messages carry on anyway! Eh?

That won't work if you have already agreed to these in MyO2.

Re: Constant spam from O2

jonsie — Sat, 24 Aug 2013 11:01:14 GMT

I receive texts, read them, delete them. No problem:smileywink:

Re: Constant spam from O2

Bambino — Sat, 24 Aug 2013 11:03:04 GMT

@Anonymous wrote:
They keep sending me "offers" with a line at the end saying "text STOP to 2020 to stop these messages", I always do, but the messages carry on anyway! Eh?

If the text is coming from a spammer, texting STOP is what they're looking for, as they then know it's a live number. The best thing to do is take a look at the links that adamtemp64 posted some time ago, and go through that process to try to stop them. It may not stop them all, but it's worth a try, especially if you're getting a lot of them: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Re: Constant spam from O2

perksie — Sat, 24 Aug 2013 11:32:43 GMT

Also if these are offers from O2 Priority Moments again you have asked for them and need to delete your account if they're not wanted.