topic Re: Losing faith with O2 in Pay Monthly

Losing faith with O2

Anonymous — Sun, 04 Aug 2013 22:39:42 GMT

Is any one really losing faith with O2 and seeing that the service is getting worse and not better. I've with O2 from the start even before it was O2 (bt genie) I even got my home phone and broadband and I have always been happy,with them. Then they sell of the home phone and broadband, and now you can't even email the customer service they expect you to phone them and sit on hold for hours. Or you could send them a letter, how out of date is that?

Re: Losing faith with O2

jonsie — Sun, 04 Aug 2013 22:56:20 GMT

You can Email them.

Re: Losing faith with O2

Anonymous — Mon, 05 Aug 2013 07:09:01 GMT

What has happened to make you lose faith in the service ?

Re: Losing faith with O2

Anonymous — Mon, 05 Aug 2013 12:37:24 GMT

Im lossing my Broadband with them as well as the service is not as good as i was a few years ago. Think ill be jumping ship when my contract ends

Re: Losing faith with O2

Anonymous — Mon, 05 Aug 2013 12:40:45 GMT

Thanks, but why can i not find this on the O2 site?

Re: Losing faith with O2

Anonymous — Mon, 05 Aug 2013 12:47:33 GMT

Because 02 would rather you used the Live Chat facility or phone them on 202 {contract}or 4445. {PAYG}

Or use the 02 Community Forum !

Re: Losing faith with O2

jonsie — Mon, 05 Aug 2013 12:47:47 GMT

@Anonymous wrote:
Thanks, but why can i not find this on the O2 site?

For reasons known only to themselves, there is no email link on the website. We have asked numerous times for this to be put back on the site but as yet...

Re: Losing faith with O2

Anonymous — Wed, 28 Aug 2013 13:02:45 GMT

Thanks for the link. used it, and have no response. Next to usless, that's why I have lost faith with O2. You try and contact them with a problem and they ignore you.

Re: Losing faith with O2

perksie — Wed, 28 Aug 2013 13:45:08 GMT

@Anonymous wrote:
Thanks for the link. used it, and have no response.

Perhaps that's why it doesn't appear on the web site.

It's much quicker and easier to phone.

All the contact details are in "Contact us" at the foot of the page.

Re: Losing faith with O2

Toby — Wed, 28 Aug 2013 13:46:31 GMT

Hi Cliff,

If you don't get a response by this time tomorrow, send me a private message and I'll see if I can help.

Cheers, Toby

Re: Losing faith with O2

Anonymous — Thu, 29 Aug 2013 12:46:47 GMT

Really?? 5 Mins to max to write an email compaired to 10 seconds to phone 2 minutes on the options then at least 15 minutes on hold waiting for an abvisor if your lucky!
I have lost count how many lunch breaks i have lost trying to get through to talk to an advisor.

Re: Losing faith with O2

perksie — Thu, 29 Aug 2013 13:10:30 GMT

Did you send a PM to Toby, who has offered to help?

Re: Losing faith with O2

Anonymous — Mon, 02 Sep 2013 04:52:46 GMT

Thanks but I ended up calling O2 which took a lot longer than 5 min, but I did get it sorted. I'm great full for the help you guys have given me, but I'm just a little unsure about who to totally trust on these community sites and a not to comfortable about given any personal details to other members.

Re: Losing faith with O2

Anonymous — Mon, 02 Sep 2013 06:51:52 GMT

Hi Cliff,

Toby is an employee of 02 not a customer so you would have been safe communicating with him.

That said, Glad you got sorted.

Re: Losing faith with O2

perksie — Mon, 02 Sep 2013 09:13:24 GMT

@Anonymous wrote:
Thanks but I ended up calling O2 which took a lot longer than 5 min, but I did get it sorted. I'm great full for the help you guys have given me, but I'm just a little unsure about who to totally trust on these community sites and a not to comfortable about given any personal details to other members.

Well seeing this community is part of the O2 main site and it says "Community Co-ordinator" beside Toby's name implies you would have been fine.