topic Re: need to down grade taffif in Pay Monthly

need to down grade taffif

Anonymous — Mon, 05 Aug 2013 08:49:36 GMT

hi have had phone on contract for 12months off a 24 contract like alot of people times are hard i need to either downgrade my taffif or will have to look at taking a debt relief order and ending contract any ideas how i can downgrade to cheaper taffif ?

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 09:05:27 GMT

Hi,

If you recently took out your contract then you cannot downgrade i'm afraid unless it was taken out before March 2012.

Have you looked at reducing any of your other outgoing's such as Sky/Virgin etc.

Re: need to down grade taffif

Bambino — Mon, 05 Aug 2013 09:02:40 GMT

If you took your contract out after March 2012, you cannot downgrade your tariff. You can cancel any bolt-ons you may have to lessen the monthly charge, but that's about it, I'm sorry to say.

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 09:05:04 GMT

oh well thats crazy so il have to go the debt relief way then and 02 wont get anything crazy in these times when people cant afford to keep up with bills and want to downgrade you cant i cant help it ive lost my job

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 09:07:18 GMT

Hi,

Sorry to be the bearer of bad news.

I was editing my post as you re posted to suggest reducing other packages such as Sky or Virgin Tv if you have them.

How does the procedure you state end the 02 contract ??

I hope your luck turns around.

Re: need to down grade taffif

jonsie — Mon, 05 Aug 2013 09:08:26 GMT

Try calling customer service on 202 to discuss your options, maybe they can help.

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 09:11:12 GMT

afraid the virgin tv wentalong time ago with both my cats car can hardly afford to eat have cancelled home insurance home phone etc may if i write to the press explaining that o2 wont help something can be done if not will have to file for bankrupcy then 02 wont get anything must be loadsof people in same boat

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 09:15:03 GMT

Follow Jonsie's advice and speak to 02 before it esculates.

Lots of people are living hand to mouth.

Their are avenues such as selling your phone or goods to help pay off the contract early.

Re: need to down grade taffif

jonsie — Mon, 05 Aug 2013 09:14:03 GMT

Really sorry to hear about your circumstances and it must be tough.

I think citizens advice may be a good starting point if you get no joy from customer service.

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 09:17:37 GMT

Ive used the e mail link before and did get a callback the same day.

Hope all goes well.

http://www.adviceguide.org.uk/wales/consumer_w/consumer_protection_for_the_consumer_e/consumer_citizens_advice_consumer_service_e/if_you_need_more_help.htm

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 09:18:38 GMT

went to citizens advise told to call o2 did was told nothing could be done its crazy so till i get made bankrupt il stop eating ?? wont need a phone i suppose when im homeless cant believe that a blue chip company cant help im only asking for them to reduce taffif to a lower one which i can afford also dont have much chance of getting more work as am disabled

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 09:26:04 GMT

Hopefully if you've been made redundant then if you have been with the firm long enough you should receive some form of redundancy.

Making yourself bankrupt or applying for a Debt Relief order also carries a fee.

Good luck mate.

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 09:30:57 GMT

citizens advise told me to phone o2 did with no joy i suppose i wont need a phone when im homeless no chance of getting another job as im disabled and 64 thanks all for advise im really shocked that a blue chip company like o2 cant help infact i find discusting also when i have to go bankrupt o2 wont get anything surely just lowering taffif to £30 a month from 36 would be better then they would get paid if not they wont

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 11:22:54 GMT

I'm not sure if anyone has mentioned this, but are there any bolt-ons applied to your account that you could remove which would bring the price down a bit?

Sadly, the situation is that you signed a contract that you are legally obliged to fulfill. I agree that situations cant change but if it was as easy as pleading poverty to O2 to have your contract changed so you could pay less then O2 would have a problem with everyone doing it. This is one of the reasons why they have had to put an end to reducing tariff's during the life of the contract, people were getting new phone's for next to nothing because they were able to reduce their tariff after a period of time.

Unfortunately Consumer Advice can't really help as O2 will only deal with you, however they should be able to help you draft a letter that you could send to O2 explaining your situation and asking to bring the price of your tariff down to a manageable price.

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 11:39:28 GMT

Well put together Papadug.

I'm sure we all hope the OP's circumstances turnaround.

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 11:49:05 GMT

Absolutely! I've been there (admittedly not to the point where I had no job) and been in so much debt I wan't sure how I was going to feed myself, but thankfully I had been able to end a phone contract with Vodafone and moved onto O2 PAYG before things got too bad.

To the OP: Things do get better, believe me, its just difficult to see right now because of all the weight on your shoulders and the demanding letters. But I promise that there is light at the end of the tunnel, try not to let your situation drag you down too much. There are people and organisations who want to (and can) help you! Keep your head up and you'll find yourself in a manageable position slowly but surely. Its not going to be easy but you will get there!

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 12:00:01 GMT

I was made redundant but was lucky enough to have another job set up.

It sounds like his credit rating will take a hit but I would think he wouldn't be too worried about this at the moment.

Remember the demanding letters which talk about nasty things they can do are just words unless backed up by a county court judgement which not many companies do. They just keep re selling the debt.

The best thing you can do is talk to people. Get it all out and not bottle things up.

Re: need to down grade taffif

Anonymous — Mon, 05 Aug 2013 12:07:31 GMT

@Anonymous wrote:

The best thing you can do is talk to people. Get it all out and not bottle things up.

This! Possibly the best piece of advice anyone can give another person, and one piece of advice I found invaluable!

Re: need to down grade taffif

Anonymous — Mon, 12 Aug 2013 13:56:20 GMT

This Op's thread has played on my mind and am hoping they will return to update this thread with hopefully good news.