Nightmare Service From O2

Anonymous — Mon, 24 Jun 2013 22:40:16 GMT

I cant believe how annoying it can be chatting with O2 Staff

I had a samsung note phone that cracked its screen when it overheated, right where the camera was. It was in my pocket in a wallet at the time.

I was told by O2 that I could send it for repair as it was still under warentee.

I did that then got a bill for £100 to fix it.

When it arrived back, it had another fault that prevented me from using it, so O2 agreed to do a replacement within 2-3 days.

After 4 days, nothing, so I contacted them again and they assured me that a replacement would be sent out the next day.

4 days later and still heard nothing.

Turns out that they dont have any in stock, So they agreed to change it for another phone.

this time a Galaxy note 2 in black like my original.

It arrives 3 days later and its a white one, so I get back to them, explained that its white and they realise that they made a mistake and say they will get a black one into the post the same day.

Also, my sim card no longer fits as the note 2 is a micro sim.

4 days later another white one arrives !!

After spending ages talking to them today (3 hours) they realised that they dont have any Note 2's in black so said I could have another type of phone.

So ask for a Sony Xperia Z Purple

Fine I think, its all sorted, but I still have to pay £100 for a repair to my phone that never worked.

Just checked my order status and guess what, its a Sony Xperia Z Black.

Have O2 no idea what they are doing ?

I feel like chucking the phone in the bin and never dealing with O2 again.

Absolutely disgusted by their service.

Cost me over £100 for a repair that never worked, having to wait in my house 4 times so far for replacements that were the wrong phone.

I am loosing the will to live with these people.

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Nightmare Service From O2