topic quit o2 in Pay Monthly

quit o2

Anonymous — Thu, 06 Jun 2013 09:57:41 GMT

how to I buy out of my contract?

o2 are the worst service provider!!! very unhelpful!!

I should never have returned to o2 and I want out!!

Re: quit o2

MI5 — Thu, 06 Jun 2013 10:01:51 GMT

Call 202 and request the termination fee. Pay up and leave.

Re: quit o2

Anonymous — Thu, 06 Jun 2013 11:27:24 GMT

Just out of interest...what problems are you having?

Re: quit o2

Bambino — Thu, 06 Jun 2013 11:32:54 GMT

If it's your intention to buy out your contract, you will have to pay your tariff (less any bolt-ons) x the number of months you have left on your contract. If you want to keep your number you need to call Customer Services and ask for your PAC.

Re: quit o2

Anonymous — Thu, 06 Jun 2013 13:39:58 GMT

I do not wish to keep my number because I am receiving nuisance calls and o2 will not block the number! instead I have an idiot on web chat telling me to download an app......because I am obviously that stupid that I havent already tried that!

Therefore my intent is to have a contract with a company that actually cares about their customers

there are many reasons to cancel my contract with o2 but here are a few:

I can not get through to speak to someone because I'm on hold for ten mins and then being cut off

The web chat help is rubbish

I often have no service

Re: quit o2

MI5 — Thu, 06 Jun 2013 13:41:30 GMT

I think it's best you join T Mobile as you will just love their customer service

Re: quit o2

jonsie — Thu, 06 Jun 2013 13:42:45 GMT

Good luck with your new provider.

Re: quit o2

Anonymous — Fri, 07 Jun 2013 08:46:28 GMT

is it standard to have the **bleep** taken on here? yet another reason to leave O2

Re: quit o2

Bambino — Thu, 06 Jun 2013 14:48:23 GMT

You will still have to call Customer Services on 202 from your phone to cancel. O2 do not block numbers, but you can do it on certain phones. I'm not sure if any apps really work. What O2 will do is change your number once with no charge. We all agree that web chat isn't up to scratch.

Re: quit o2

Anonymous — Thu, 06 Jun 2013 15:05:14 GMT

I can't get through on 202 to cancel, although I bet they'd answer quick enough if I was buying something

The apps dont work, hence why I contacted O2 and as they never offered any help or sugested I could change my number it's too late, if I ever get through I'm buying out of my contract

There is nothing O2 can do to make me think any better of them! if they offered me a new top of the range phone with unlimited everthing for £1 a year I'd still them them where they can shove it

Re: quit o2

Bambino — Thu, 06 Jun 2013 15:17:34 GMT

You're entitled to your opinion, but you'll still have to call on 202 to give your 30 days notice. You'll just have to keep trying until you get through. Try calling first thing in the morning and try to avoid calling at peak times.